Hannah Singleton Email & Phone Number

Exeter, United Kingdom

Clyst St George, Devon, United Kingdom

Executive Support Officer for the Chief Fire Officer and Assistant Chief Fire Officer at DSFRS

Exeter, United Kingdom

Overseeing the day-to-day running of the branch, tasks and responsibilities included: • Ensuring and monitoring compliance in line with Financial Conduct Authority regulations and organisational targets by undertaking local audits• Leading the branch team to achieve targets through regular staff engagements and daily staff meetings• Providing line management to customer facing teller staff, including recruitment, training and performance management.• Providing support to customers with new accounts, account closures, mortgages, power of attorney registrations, probates and other matters.• Managing and responding to customer complaints including resolving customer concerns and ensuring customer service experience is met• Ensuring adherence to Data Protection legislation • Providing regional reporting, comparing performance of neighbour branches• Providing direct support to agencies• Problem solving and system processing support• Leading on business continuity event for the branch – for example, operating manually under system failures• Responsibility for the monitoring of fraudulent behaviour, reporting activity to the financial crime team• Running a regional meeting for customer facing teller staff, sharing ideas and supporting with concerns and queries

Exeter

Bachelor'S Degree, Leadership And Managment, First

BA (Hons) Leadership and Management

Corporate Governance, Diploma

Level 7 Diploma in Corporate Governance