Hannah Solomon Email and Phone Number

Deliver operational excellence by reviewing and assessing inbound emergency escalations and sensitive user contentMake final decisions about data disclosure on several and complicated cases from all over the world, with natures that vary from child safety, suicide, terrorist organizations and serious threats.Work cross-functionally with several global internal and external partners including law enforcement, outreach and Legal in an attempt to ensure user’s safety and risk mitigation.Ensure a smooth handover process between regions to maintain SLA requirements.Act as data reporting lead by assisting leadership with building reports and dashboards using SQL and BI tools in order to track operational performance and identify business needs.

Utilized BI tools such as Power BI and Tableau to create interactive and comprehensive KPI dashboards to assist business stakeholders in tracking operational performance and making critical operational decisions.Wrote SQL queries to retrieve and manipulate data for reporting needs.Collaborated with team leaders and other internal stakeholders in identifying business needs and provided support in generating ad hoc reports to compile and present specific data, resulting in identifying trends and discrepancies.Worked within Agile frameworks to constantly meet project deadlines and deliverable objectives, in order to meet client’s needs and expectations. Used python to maintain and develop scripts and data pipelines to acquire, clean, and process data. Troubleshot and debugged technical errors in our dashboards to fix performance issues and improve usability.

Used root-cause analysis to recognize patterns in stakeholder inquiries, identified potential payment issues and escalated these successfully for resolution with IT, resulting in increased user loyalty and satisfaction.Selected to onboard five new team members based on excellent track record, created and conducted workflow accuracy training for new team members. Promoted to Subject Matter Expert (SME) out of a team of 20, for three key client products within 7 months.Awarded the “Highest of High Five” award, an award given for providing the highest quality assurance, within 8 months of being hired.Work products consistently exceeded departmental key performance indicators (KPI), and achieved quality assurance (QA) ratings of over 90%Provide support to IT teams, business process specialists, and partner managers in implementing workflow requirements due to consistent changes within the product to assure payment accuracy and performance improvement.