Hannah Soukup Email & Phone Number

Denver, Colorado, United States

• Act as the main point of contact throughout the qualification and onboarding process for individuals interested in enrollment into InnovAge • Serve as an integral part of the sales cycle by efficiently converting leads to enrollments on a monthly basis • Utilize mobile Customer Relationship Management tool to maintain accurate documentation and actively monitor the application process for each potential participant• Collaborate with the Eligibility and Financial Determination department to properly complete, submit, and monitor Medicaid applications to help individuals access Medicaid benefits to enroll in InnovAge PACE• Present prospect cases to the center's enrollment decision team to advocate for the prospects and make the internal sale to the interdisciplinary team by presenting accurate and pertinent information regarding the prospect's living situation, condition, and service needs

• Determine medical assistance eligibility in a call center environment • Assist clients with submitting/processing documentation to complete applications and forms for various medical assistance programs • Interview clients to determine living and financial situation, calculate applicable income and assets, and determine eligibility for appropriate medical assistance programs • Understand and maintain a working knowledge of Medicaid, CHP+, CICP, and Connect for Health Colorado policies to ensure accurate program approvals • Identify, research, and resolve complex problems related to eligibility determinations for various medical assistance programs

Middleton, Wisconsin, United States

• Implement wellness programs and services for resident health and employee health• Partner with host facility to identify appropriate enhancements to programs/services• Design and implement marketing and promotional initiatives to attract appropriate clientele and expand program participation• Monitor client participation and performance and ensure adequate record keeping • Participate in quality review activities to assure appropriate delivery of services and that standards of practice requirements are met • Interact with customer staff and team members in a positive manner; work collaboratively to ensure patient/employee and customer satisfaction to relative services rendered

Madison, Wisconsin, United States

• Work one-on-one with children ages 18 months to 5 years of age providing in-home behavioral intervention treatment• Utilize the Early Start Denver Model (ESDM) as a play-based & relationship-based approach to treatment using the teaching practices and procedures of applied behavior analysis (ABA)• Collect, record, and summarize data on observable behavior

Rock County, Wisconsin, United States

• Facilitated the Senior Farmers’ Market Nutrition Program by communicating with potential senior farmers’ market voucher recipients over the phone to determine eligibility, explain program guidelines, and gather information• Kept detailed documentation in order to facilitate a mailing of the vouchers to eligible seniors • Collaborated under the Senior Nutrition Program Supervisor to distribute hot, nutritionally balanced meals to eligible seniors through the home delivered and curbside pickup meal programs • Coordinated a plan to reopen in-person congregate dining services through collaboration with coworkers, adherence to regulations made by the state, and research of other counties in Wisconsin • Visited the homes of senior meal-delivery recipients to assess program satisfaction as well as complete annual assessment paperwork

Bachelor Of Science - Bs, Health Promotion And Health Equity, Senior

Certificate, Global Health

Certificate, Digital Studies