Hannah Tymms Email & Phone Number

Portsmouth, England, United Kingdom

Portsmouth, United Kingdom

Liquid Friday employs and contracts out workers, with a wide range of specialist skills and experience, for use by third-parties on temporary assignments and projects.We hold the prestigious FCSA full membership accreditation and are audited every year by Ernst & Young with results being shared with HMRC, giving our agency partners full reassurance of our adherence to compliance and ethical working practices. (The REC have recently advised all of their member agencies to only use FCSA fully audited members for supply of payroll/umbrella/accountancy services)In addition, we are also affiliate members of APSCo & TEAM and work alongside Recruitment Agencies to provide a friendly and knowledgeable support network for our employees to work on exciting and challenging assignments, with the best possible pay opportunities.We’re all about making contracting as easy, fun and engaging as possible for new and experienced contractors, whatever the industry or marketplace.For a friendly, compliant service - please contact me - hannah.tymms@liquidfriday.co.ukwww.liquidfriday.co.uk

Portsmouth, United Kingdom

Omni-channel Customer Support Advisor (Phone, emails, live chat)Handling various queries throughout the Commercial sector.Logging customer contact through the Salesforce system.Objection handling and managing customer expectations.Ordering and amending a series of products fit for the customer.Liaising with transport, depots and various clients regarding accounts and all queries.Compliant with GDPR legislation

Po15 5Sr

Answering incoming calls to provide updates to companies and insurers.Liaising with engineers, insurers and accident management companies and providing them with updates.Using the Advance Body shop system to load, book in/out and update claims.Booking parts to jobs and ordering stock to staff stock boxes.Raising job cards and paint sheets for workshop staff.Raising orders and returns on Advance.Processing invoices and receipting in orders and work orders.Managing the estimators diary to book mobile estimates for vehicles across Hampshire.Processing holiday requests.Collating staff hours for payroll and negating hours from jobs where errors are made.Attending twice weekly production meetings to gain accurate progress updates.Arranging the recovery and/or salvage of commercial vehicles.Maintain the work wear for staff, I.e, ordering staff overalls, arranging replacement garments as and when needed and keeping track of all wearer's garment codes.Taking payments for excess and VAT liabilities.Dealing with recruitment adverts and contributing to our website.Running the social media platforms with regular updates on recent jobs and any other relevant news.Taking charge of all company events, bookings and social outings.Using a range of software systems to provide updates to insurers, GUS, Selsia, WOW/ecp Fusion and Nationwide.Objection handling, finding a resolution for complaints relevant to the department. Raising files, collection notes and contributing towards logistics planning.Managing all social, charity and staff events.

Farlington

Based in Farlington, taking all incoming calls for bookings, estimates and image appointments across 6 different sites / garages across the south of the UK.Using 2 Advance systems at once to cover both the ABL & OneTouch repair sites.Loading FNOLs, taking warm-handovers and updating insurance providers.Booking recoveries and taking payments for excess and VAT liabilities.Basic use of Advance Body shop System.Liaising with various outsourced companies to arrange windscreen replacements, recoveries, salvage & uplifts.Worked alongside various insurers to provide updates and answer queries.

Northampton, United Kingdom

Used a variety of software including Service Alliance and NetsuiteCarefully analyse contracts and extract data into spreadsheets ready to upload to SageWorking alongside deadlines for Sage upload completionUsing a range of formula in excel and using 'V-look ups'Investigate contracts and look for the appropriate invoices to check for missed/late payments or changes

Northampton, United Kingdom

Created HR documents for the company as they had just opened / started.Worked alongside CQC regulation to ensure the best standard of care was given from our domiciliary staff. Created payroll spreadsheets and databases to help start the business.Liaised with social workers, hospitals and various authorities with safeguarding being our main priority at all times.We took on an apprentice which I was responsible for, maintained her workload, oversaw various tasks and delegated office tasks to encourage learning in all aspect of the care industry. Also liaised with the National Apprentice Service to provide learner updates and discuss work in progress.Created the 'Care Handbook' which is a folded handbook used when being trained for the Care Certificate, it still being used at the company now.Used all MS Office programs.A main focus was recruitment, in which I attended / set up at job fairs to recruit care professionals. I also ran all online job adverts and social media platforms.Created new systems in which we file and maintain our staff files.Managed all staff expenses, accounts and petty cash.

Portsmouth, United Kingdom

Responsible for opening and closing the shop unassisted.Experience with cash handling and floating tills, also use of various software both on tills and PC. Activity pushed targets set both weekly and periodically through various incentives and campaigns.Built strong rapport with various customers, regular and random. Monitoring bets and spends through all custom, remembering policies and liaising with both Betting Control and Security.Keeping up to date with current machine games, sports and activities impacted within the shop to deliver the most accurate and current information.

Northampton, United Kingdom

Processed all customer MOT, Service & Repair bookings for SEAT, Suzuki, FIAT & Alfa Romeo.Contributed towards the achievement of National Customer Service Satisfaction targets for SEAT.Processed all invoices and ensured accuracy was maintained on all data entry.Fully utilised all organisation software and data systems, Kalamazoo, teeCards and other related software.Managing the bookings diary and arranging vehicles to be brought on site after a recall.

Portsmouth, United Kingdom

Attended emergency call outs by customers, and recovered vehicles at the roadside.Conducted full vehicle services and all major engine work.Maintained excellent customer relations to develop loyal customer base. Processed invoices and help to run accounts.

Vehicle Maintenance And Repair Technologies, Imi Level 2

Vehicle Body & Paint, City & Guilds 4101

Activities and Societies: Car Spraying Welding & Fabrication Panel Beating

Vehicle Maintenance And Repair Technologies, Gcses

Activities and Societies: English English Literature Maths Statistics Diploma in Digital Applications Science Art