•Utilized extensive customer service skills to assist customers with any questions or concerns, provided insurance information and advice, processed customer initiated changes to policies, rewrote and wrote new policies for customer savings and satisfaction •Implemented a complete working knowledge of multiple insurance departments including billing, app/website/speciality program assistance, auto and specialized auto, home, new business/sales, rewrite/retention, escalate, and LM agent assistance•Promoted to one of the highest positions available, which acted with the same authority as a manager •Operated hands-free phone and headset along with dual monitor screens and multi-tasked with 15+ different programs at a time (ie: ‘data entry’ while also simultaneously speaking with customers)•Excelled with promotion training and customer interactions throughout career•One of few selected employees to attend an exclusive company training program for continued education with personal feedback requested to aid in the training of other/future agents

•Operated a 13 passenger van or an enhanced off-roading Jeep while providing interactive scenic tours throughout Arizona •Educated and entertained visitors from around the world •Consistently received excellent customer feedback•Maintained and cleaned vehicles personally•Completed extensive Guide and drivers training, including the accredited SMITH driver’s training

•Extensive knowledge of Aerospace and Bio Medical Technologies•Received, cleaned, assembled and prepared parts for furnace loading and subsequent shipping•Expert paint gun skills and knowledge; sprayed and abraded thin/delicate ceramic pieces•Acid washing and sand/soda blasting experience•Updated and organized ceramic inventory via a self-implemented process•Prioritized parts and ceramic production according to multiple competing schedules•Secretarial duties: phone operation, filing, electronic documentation, etc.

•Developed customer service skills and created a positive experience for shoppers•Organized card stock and collectibles throughout store as well as created temporary/seasonal store displays •Performed managerial and closing duties•Oversaw and managed 3 employees at a time and up to 10 total