Hannah Walker Email and Phone Number

Pushing creativity within a high intensity environment and heavy work load. Creating, new fun innovative ideas and executing them via filming, editing and directing 77+ videos weekly on trend with current sounds and viral motives. Posting all 77 videos per week on time schedule within 3 minutes of allotted slot. Liasing with other networked brands for competitions and collaborations. Managing responses to all comments on content across social channels and changes in Bios and links in line with current campaigns. Managing competition winners and using Shopify to add vouchers to customer accounts. Ordering stock and sending back stock for shoots twice weekly. Setting up, managing and presenting 3+ Tik Tok lives per week and arranging the stock for this too. Using Shopify to add products to social tools and analysing live data and trends. Managing models rotas and timetables and signing off invoices. Managing the social content during exciting creative campaign shoots and executing edits so these are done before EOD whilst maintaining weekly targets. Training of an assistant to help with tasks.

New Business in Conveyancing; Family Department.Opening files and creating welcome packs for clients working for the new business team in conveyancing / Processing sensitive client data /Utilising Microsoft OMS/client management system / Admin work such as photocopying, filing, note taking, editing, templating / Keeping up to date with legislation and legal research / Ensuring new clients are comfortable and that their journey runs smoothly within the business / Client facing and telephony skills, building rapport / Allocating matters to relevant conveyancers and fee earners / Adapting to new working styles and software as the company shifted to a more paperless, online based working. / Following dictations to create bundles, drafts, court paperwork / Communicating professionally with the court prior and post hearing / Communicating professionally with the other-side’s solicitor where representation is held / Drafting court orders and non-molestation orders at short notice / Drafting and considering witness statements / Working in accordance to time keeping with both private and public aid clients. / Drafting and completing C100 certificates and MIAM certificates in order to make an application to the court

• Supporting and managing difficult customers, delivering a high standard and consistent level of care• Managing the new starters, teaching them new skills and how to navigate systems and coding and deescalating complaints raised through them • Resolving complaint escalations raised by agents - outbound customer call backs• Dealing with billing, accounts, faults, package changes and negotiations.• Adapting quickly to new software and developing a knowledge for the products• Handling sensitive customer data and security compliantly• Working for a reputable brand, building rapport within the business and with customers• Enhancing customer service and telephone skills• Multitasking under pressure to tight time allocations• Problem solving in coding • Sales, up-sales and customer care• Learning coding within icoms software

o Administration/ Resilience/ payroll/ organisation/ call handling/ data handling/prescreening/ interviewing/ new business development/ canvassing/ client retention/resourcing/ timesheets/ booking plans/ communication/ team building/ KPIs/ Negotiation / Sales/ Profiling/ Editingo Market Research and analytical interest into company and profitso Compliance checking/background checks and data handlingo Sales calls and customer calls, service calls and new business development calls to clientso Working with software such as Merlin, Trinity, Sirenum and Google docs/driveo Working extensive hours to meet and exceed GP budget and KPI targetso HR skills

o Enhanced communication skills to aid the needs of customers on a 1:1 basis improving customer service skills and adapting them to the needs of the individual.o Requiring sensitivity and confidentiality when offering advice and help whilst remaining professional to the openness of customers. These are adequate skills I can apply when working with clients on a personal basis discussing their needs, putting them first and creating a solution subject to them as individuals.o Receiving consistent excellent customer satisfaction surveys scoring 95-100%o Being responsible for the banking, the safe and cash handlingo Working towards a goal, challenging daily sales targets and taking an interest into the KPI's (Key Performance Indicators) working hard to find new ways to improve ATV and SPV of sales. (Average Transaction Value & Sales per Visitor) by analysing data and creating staff activities o Work within management as a nominated person as a trusted key holder and took on management responsibilities and roles such as opening and closing the store, sole trading, cashing up, money management, store management and taking care of fire safety and store regulations.o Running team incentives and monitoring and tracking the team progress for the week for sales of selected productso Designing shop floor moves/managing shop floor moves, giving team briefs and setting goals