Community Manager
Current• Serve as the face of the Wana community and the voice of the Wana brand• Moderate user comments and threads, ensuring they meet defined community guidelines• Quickly address, escalate, and resolve issues as they arise; solve support requests, questions, and complaints• Recognize and report trends and patterns across all channels to optimize community engagement• Envision new tools and technology for community management• Work with various departments such as PR and Social to maintain alignment