Community Manager
Current- Serve as the face of the Wana community and the voice of the Wana brand
- Moderate user comments and threads, ensuring they meet defined community guidelines
- Quickly address, escalate, and resolve issues as they arise; solve support requests, questions, and complaints
- Recognize and report trends and patterns across all channels to optimize community engagement
- Envision new tools and technology for community management
- Work with various departments such as PR and Social to maintain alignment