Hannah Aaron Email & Phone Number

Leavenworth, Kansas, United States

As the Customer Experience Manager, I oversee store operations, focusing on training, enhancing customer experiences, and expanding our customer base. I collaborate closely with the Alterations Supervisor to streamline workflow and enhance capacity. My expertise includes military alterations, regulations, fittings, workflow management, staffing, training, and product knowledge.In addition to optimizing operations, I am committed to product enhancement and seeking brands that align with our goals and values.

Leavenworth, Kansas, United States

I provide support for online chat and message inquiries, addressing customer service needs through our website.

Kansas City, Missouri, United States

Working as the floor manager for Meierotto Jewelers, I provide strategic leadership and supervision to 40+ professionals while maintaining a companywide call center and messaging system for clients and customers to resolve problematic situations and ensure outstanding customer satisfaction. It is my duty to manage daily operations and team flows involving the sales floor of the largest volume luxury jewelry and watch retailer in the KC Metro area while organizing the necessary documents and requirements for payment processing, layaway management, and collections. I also oversee regular team updates through effective communication to ensure proper and prompt information dissemination. Furthermore, I demonstrate my expertise by skillfully gathering data, analyzing trends and developments through social media, customer feedback, and responses to provide an overview of emerging possibilities of countless opportunities and promote business growth and development. This expertise builds a strong platform to stand on when conducting interviews and onboarding new team members

Leavenworth Ks

As the senior manager for Marlow White Uniforms, I am in charge of supervising the work operations of 30+ employees while providing outstanding services to the military and first responders globally. I initiate the launching of new customer-facing tools, web-based phone systems, and online customer support tools, which resulted in a 300% increase in customer needs tracking, process efficiency, and customer service outreach channels from two to eight. I also restructured the company’s recruitment and training program, resulting in a 60% decrease in training time and a $5K+ cost reduction per person. Furthermore, I realigned and organized the remote fitting process, which consequently increased operations' productivity and efficiency by 75%.

Woodbridge,Va

During my tenure as the store manager for Marlow White Uniforms, I established the retail operation’s first SOP for daily engagements and executed quarterly briefings for 300+ marines’ classes. I formed data tracking reports among retail staff, which the HQ adopted to communicate activities between site locations. In addition, I managed to streamline the workflow communication processes, allowing an efficient and effective relay of information for retail and customer success. I also designed an innovative development plan to coach and provided hands-on training for recruits and organizational teams. One of my most significant milestones working here was being selected to launch the company’s first store expansion as I was able to exemplify my skills and expertise.

Leavenworth Kansas

> Data Entry> Answer customer inquiries via in-store, phone, & email> Attended fittings at ROTC Battalions across the U.S. > military tailoring> Processing and shipment of customer orders

Family & Consumer Sciences, Fashion Merchandising

Minor in Social Sciences

High School Diploma