Hannah Hahn Email and Phone Number

-Responsible for building all events in the Paciolan and Ticketmaster ticketing system, includingseating manifests, price tables, holds/kills, discounts, pre-sales, etc.-Oversee all financial reconciliation and revenue in regards to daily reports, monthly reports andevent settlements along with building-wide PCI compliance.-Acts as a systems administrator for the ticketing system and liaison between staff, promoters,presenters, and the facility.-Direct the creation and control of the fiscal budget for the Box Office department-Manage all aspects of customer service as it relates to both internal and external customers-Responsible for building-wide system upgrades, occasional testing of new software, and routinemaintenance and troubleshooting of all IT aspects

-Manages all event services, front of house operations and security for the venue. -Oversee the Marketing & Sales department.-Utilize expertise to select appropriate technologies for target communication; manage messaging/design initiatives focus on ROI improvement.-Responsible for assisting the uncovering, prospecting, retaining and acquiring of accounts and generating new business to a level that meets or exceeds sales forecasts.-Responsible for building all ticketed events in the Ticketmaster system through Host & Archtics. -Monitor and maintain facility event and technical compliance in relation to staffing, staging, rigging, event protocols, & operations for all arena shows and convention center events.-Prepare scaling’s for offers, review promoter offers, establish announce and on-sale schedules for confirmed shows, and help provide event oversight from on-sale to settlement for everyevent.-Develop venue/show budgets and create pro-formas and risk analyses which will guideprogramming decisions while negotiating performance and rental agreements. -Complete weekly and monthly event financial budgeting and forecasting as well as evaluatetrending ticket sales for forecasting purposes.-Oversee all back of house operations, production, set up, event staff, and event-related contract services while providing all departments with a complete BEO of events.-Coordinates and directs all facility contract security, sworn security & first aid services. -Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.-Oversees the hiring, training and scheduling of event & security staff.

- Responsible for planning, coordinating, and facilitating the logistics of assigned single &multi-day shows/events in both the Convention Center and Arena- Develop and control event budgets including preparing pre-show event financial estimatesand completing post-show financial settlements based on contractual requirements- Oversee all back of house operations, production, set up, event staff, and event-relatedcontract services while providing all departments with a complete BEO of events- Finalizes lessee requirements including table arrangements and number and nature ofsupport personnel (ushers, security guards, caterers & decorators)- Responsible for the Events Department role in the execution of event contracts and rentalagreements- Hire, train and create work schedules for event and security staff, delegate assignments andreview performance and results

- Coordinate and manage all aspects of assigned banquets, galas, conferences, meetings &weddings from the advance planning stages throughout the end of the event ranging from15-1200 guests- Design and develop event BEO for seamless transition between events internally- Communicate with Chef & F&B Managers to develop menus, catering orders, banquetlayouts, and schedules- Upsell clients on Audio Visual Equipment, Food & Beverage, event spaces, rentalequipment, etc. while providing updated financial statements to clients- Maintain liaison with all internal departments, outside vendors and other professionals- Designed and developed event set up diagrams in AutoCAD- Provide pre & post-financial documents for client invoicing and internal use- Schedule, train and supervise event staff during assigned designated events

-Fully execute all GloFX festivals, shows, and events from start to finish including communication with event partners, sponsorships, and organizing all travel logistics-Develop, train, and lead a sales team of 5-10 individuals on site for all events-Produce goal summary reports and analytics of expenses, logistics, and staffing -Develop a new system for event marketing, accounting for merchandise, data tracking, and expense reports-Collaborate and develop marketing strategies, goals, and advertisement campaigns

-Coordinator and execute over 20 tailor made events for individuals and corporate clients-Support execution and planning of over 40 events within six month period-Communicate internally and externally for seamless transition of museum operations into event space-Maintain liaison with caterers, florists, photographers and other professionals-Train and manage event staff along side Director and Manager of Events

-Coordinate with all clients before and during rentals-Arrange set up and breakdown of indoor and outdoor events-Provide event assistance for clients during their allotted rent time-Communicate with vendors during rental process-Maintain rental and client records-Work with the Rental and Retail Manager as well as the CIty of Maitland to promote the facility

-Developed new business strategies to target new markets through social media-Contributed to relevant blogs, media sites and events to help spread the word about CF-Refined and implemented a new media list-Wrote new press releases for all up coming 2015 events

-Manage a 30-room full service Bed and Breakfast-Serve as a public relations representative for the hotel-Assist guests with services such as check-in, check-out, reservations, billing, and other general inquires-Assist in Event Marketing, and Wedding Coordinating

-Provided Kafuu Resort’s five star high quality of service by offering guests full knowledge of resort as well as the Island in their native language, while also assisting guests with any help they may need-Processed reservations and assisted guests to the correct area of the hotel-Escorted VIP guests throughout hotel ensuring their needs were met-Prepared food for breakfast and lunch rush hours-Assisted in planning, set up, coordination, and breakdown of all events-Developed a family friendly summer package for guests

-Assisted and coordinated with the Marketing & Promotions Director, Promotions Specialist, and other department members-Assisted with set-up and/or execution of assigned station events, remotes and station appearances maintain station promotion and remote equipment within department-Carried out creative ways of increasing public awareness of the station-Served as a liaison for the promotions department and station assigned during station events, remotes and station appearances