Hannah Argetsinger Email & Phone Number

Fort Myers, Fl, Us

Fort Myers, Florida, United States

- Increased property occupancy from 93% to 99% through partnering with local corporate accounts - Completed the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits, and preparing financial reports- Reviewed resident files and accounting records to determine unpaid and/or late fees owed, communicated with residents regarding outstanding balances, implemented procedures for collecting on delinquencies, and enforced the lease to maximize revenue- Promoted resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.- Sanibel Straits is ranked within J. Turner’s Elite 1% ORA list of top 100 Properties

West Palm Beach, Florida, United States

-Selected as the final candidate for the Southeast Florida region’s MDP Program, geared towards providing rotations in each department of a resort to learn resort operations-Act as the Manager on Duty during each departmental rotation, including the Front Desk, Housekeeping, Food and Beverage, and Guest Relations -Gaining experience in executing property projects, conducting departmental stand up meetings, providing guest follow ups and ensuring a great customer experience

Westerville, Ohio, United States

-Hired as a Front Office Supervisor and promoted to Assistant Front Office Manager after 7 months -Helped push our property to finish #2 in Guest Satisfaction in the Renaissance Brand for the year 2020-Implemented daily Pre-Arrival Planning in order to anticipate guest requests and communicate them with the property-Created a “Guest Recovery Plan” to be used by all front desk agents to empower my associates to handle guest needs

Hilliard, Ohio, United States

-Worked as part of the opening team the TownePlace Suites by Marriott in Hilliard, Ohio. The TownePlace is scheduled to open in July of 2020 and consists of 94 rooms.-Worked directly with management to create day to day procedures and checklists for the front office staff

Orlando, Florida

- Worked as a front desk associate at Marriott’s largest Vacation Club Resort, consisting of 1,616 rooms- Assisted with 200-400 checkins daily, and experienced with a fast paced and demanding property- Trained in PMS and Marsha to assist with daily guest needs- Worked as an At-Your-Service Agent to answer calls and assist current and upcoming guests with any requests- Experienced in communicating with multiple departments within a full service property - Trained in Marriott Vacation Club brand standards and familiar with Marriott’s Bonvoy Program

Gainesville, Florida Area

- Aid in production of events through help with setup, execution, and teardown - Shadowed meetings with clients and vendors prior to event to discuss logistics, to develop main event timelines, and to perform walk-throughs and rehearsals - Created wedding blocks for guests at various hotels and reserved vendors for events

Gainesville, Florida Area

- Trained in FOSSE to provide guest service at the front desk- Welcome guest upon entry, assisted with check in and check out, and provide hospitable solutions to guest's requests- Experience in communicating with housekeeping, valet, engineering, and management to resolve guest complaints

Lewis Center, Ohio

- Shadowed client detail meetings, created Floor Plans and Banquet Event Orders- Supported up to three events per weekend through setup, décor, and customer service- Gained experience with front desk and hotel relations

Dublin, Ohio

- Managed shifts of two to four employees to maintain daily store operations- Provided friendly customer service in a fast paced environment

Lewis Center, Ohio

- Gained exposure to breakdowns and floor plans- Created social media posts and email- Shadowed the Food & Beverage, Front Desk, and Catering departments

Columbus, Ohio Area

- Worked on the sales floor and cash register, offering friendly customer service- Gained organizational skills through organizing and maintaining inventory