Hannah Baasch Email & Phone Number

Lincoln, Ne, Us

Lincoln, Nebraska, United States

- Conduct new hire orientation and onboarding, granting access, training, and acted as a resource for new (and existing) associates on benefits programs, wellness programs, and company policies.- I am the sole trainer for the credit union and responsible for the development and execution of training initiatives including member service, loan underwriting, new account opening, products and services, systems, compliance, and procedures.- Observe the performance of associates and conduct coaching/training to improve their job performance and soft skills.- Leadership activities not directly related to the essential functions of my role: World Class Service Committee, IT Committee, and Volunteer Committee

Lincoln, Nebraska, United States

- Helped young professionals get clear on their finances, pay off debt, and change the way they think and feel about money by streamlining their finances.- Designed and developed a website for my small business from scratch.- Utilized creativity and vision to write financial blogs, create advertisements, as well as content creation.

Lincoln, Nebraska, United States

- Prepared, coordinated, scheduled, and managed all aspects of classroom facilitation/instruction to groups of 1-50 participants.- Applied a variety of instructional techniques such as simulations, team exercises, group discussions, videos, presentations, and debrief activities to arrive at desired learning outcomes.- Promoted diversity, inclusion, and created a respectful work environment for new and existing employees.

Lincoln, Nebraska, United States

- Use problem-solving and critical thinking skills to identify, analyze, and resolve discrepancies in account transactions and loan servicing.- Execute and utilize effective organization, multi-tasking, and customer service skills in high-pressure settings to achieve the utmost customer satisfaction possible.- Assist in training and mentoring new employees.

Lincoln, Nebraska

- Thrive within high-volume environments, serving and interacting with anywhere between 100 to 450+ customers daily.- Execute and utilize effective organization, multi-tasking, and customer service skills in high-pressure settings to achieve the utmost customer satisfaction possible.

Lincoln, Nebraska Area

- Adhere to strict bank procedures to protect customer confidentiality, the safety of our staff, and the assets of the bank.- Identify and pursue selling and cross-selling opportunities (through my acquired knowledge of UBT offered services and products) to give UBT customers and prospective customers the best chance to be proactive with their finances.- Ensured customer satisfaction with patience, open-mindedness, and a positive attitude.- Consistently building and maintaining professional relationships.