Office Manager
Leicester, United Kingdom
For 4 and a bit years I worked as an Office Manager at Twist & Shout – a video production creative agency based in Leicester. During this time I developed skills in a multi-faceted role for two business strands, Twist & Shout Communications, which produce bespoke film series projects, and Twist & Shout Media who licence and distribute a range of internal training film-based campaign products to international corporations.I was responsible for overseeing the development of all marketing and design content. This included re-designing and developing the website for Twist & Shout Communications, as well as the two product websites (Restricted Intelligence and Tuesdays With Bernie). I also produced designs for many other promotional content including web, social media, events and exhibitions. I enjoyed the opportunity to work closely with other freelance designers on larger design projects; overseeing the project management, and keeping the team on schedule and help deliver on time for tight deadlines. I have developed a keen eye for detail and enjoy collaborating with other designers and creative freelancers to develop stronger design solutions.I managed the procurement for both strands of the company, as well as producing financial forecasts, and creating and managing all budgets, sales invoices, legal contractual agreements, and chasing overdue accounts. A key part of this role was dealing directly with our clients by effectively answering any queries they have in regard to the invoice, licence terms, and arranging payment.I was responsible for the day-to-day running of the office, which includes supporting a small (but fantastic) team, managing human resources, as well as acting as personal assistant to the Creative Director. I dealt directly with clients both over the phone and via email and have developed strong customer service and communication skills to support their queries effectively and in a timely manner.