Hannah Bock Roberts Email & Phone Number

Tucson, Arizona, United States

Tucson, Arizona Area

Tucson, Arizona Area

* Worked with an extraordinary team that focused on promoting a kind culture. * Assisted diverse groups of volunteers with hands-on tasks. * Gave strong attention to detail on each project, mainly clay-based, while managing time and resources.* Loaded and unloaded kilns with delicate clay pieces. Carried boxes and bags of air dried, bisqued and glazed clay up to 100+ feet. * Helped to raise money on Arizona Gives Day to meet a $33,000 donation goal. Personally reached out to past donators via email and social media.* Helped prepare and execute the Celebration of Kindness event that supports Ben’s Bells kindness education and studio programs. The event raised over $40,000.

Tucson, Arizona Area

* Handled bill reviews and payments. Accepted cards, cash and checks for high dollar amounts.* Clearly communicated with and helped all departments of the resort to problem solve and consistently improve customer satisfaction. These departments included fellow Guest Service Representatives, Bell Services, Reservations, Program Advising, House Keeping, Maintenance and Security. * Coordinated friendly, professional, and efficient reception, registration and account settlement for all hotel guests.* Trained new Guest Service Representative III in the three departments we were responsible for: Guest Services, Registration and PBX.* Assisted guests with securing reservations to local restaurants, public transportation (plane, taxi, rental car and limo), sporting events and other similar requests. * Performed property tours and helped guests navigate the resort at all hours of the day. * Prepared incoming and in-house guest gifts; including personalized information packets, water bottles and bags. Prepared postage on outgoing mail and kept four separate logs for each item. Collected faxes, prescriptions, and FedEx and had them distributed to guests. * Answered all phone requests for guests. Answered and routed telephone calls at the PBX switchboard. Recorded messages, maintained confidentiality, and charged calls to guest rooms if needed. Performed telephone and radio communication for Security, Maintenance, Transportation, Front Desk, Bell Services, Manager on Duty, and Housekeeping.

Tucson, Arizona

* Worked with clients to inform them of the transaction process, address their concerns, and complete required paperwork.* Assisted five sales team members in resolving transaction problems to ensure a smooth customer service experience.* Maintained customer relationships beyond close of escrow via phone calls, handwritten letters, and weekly emails.* Communicated with multiple parties per transaction, including sales agents and brokers, escrow officers, loan officers, home inspectors, HOA representatives, and other home services specialists.* Entered client information into appropriate databases for current and future interactions.* Assisted in the development and design of brochures and client information packets, as well as directed mailing campaigns and other promotional materials.* Managed and updated content for team’s webpage and social media sites.* Coordinated 25+ pending transactions for home buyers and sellers at a time; coordinated15+ homes-for-sale listings for three real estate agents at a time; closed 150+ residential real estate sale transactions per year.

Bachelor’S Degree, Hotel, Motel, And Restaurant Management

Associate'S Degree, General Studies

Associate’S Degree, Culinary Arts