Hannah Cartwright Email & Phone Number

Aylesbury, England, United Kingdom

Supporting various aspects of the employee lifecycle, including managing HR-related queries via the ServiceNow case management system, maintaining accurate data using the SAP GUI system, and ensuring smooth transitions throughout the employee journey.Actively involved in service reviews and projects aimed at enhancing the employee experience, with a strong focus on streamlining processes to improve efficiency across the department and team.Building and maintaining strong relationships with external customers to effectively address their HR needs.Creating and delivering comprehensive training materials for new team members to support their onboarding and development.

Title adjusted due to an internal reorganisation, reflecting expanded responsibilities. Managed relationships with two major distributors, two smaller distributors, and half of all multinational orders, ensuring seamless operations in a high-pressure, KPI-driven environment. Extensive use of Microsoft Office, particularly Excel, to support daily operations and reporting.Key Responsibilities:- Building and maintaining strong working relationships with distributors.- Ensuring accurate booking of shipments and keeping ETAs up to date.- Investigating and resolving anomalies in data, including pricing, units, and part codes.- Prioritising tasks effectively to meet daily deadlines with high levels of accuracy.- Collaborating closely with Accounts Payable, Sales, and Procurement teams to resolve issues and streamline processes.- Documenting processes extensively in OneNote to ensure continuity and provide reference materials for colleagues.- Taking on additional responsibilities during month-end and financial year-end periods.

Marlow, England, United Kingdom

Responsible for the relationship with two major distributors and two smaller distributors . Daily deadlines and KPIs in a high pressure environment. Extensive use of Microsoft Office, particularly Excel, where I explored ways in which to use different formulae to improve my work processes. Key Responsibilities:- Maintaining a very good working relationship with distributors.- Ensuring that all shipments are booked in, and ETAs are up to date.- Querying anomalies.- Good prioritisation of tasks.- High level of accuracy and attention to detail.- Close working relationship with Accounts Payable, Sales and Procurement.- Checking for errors in pricing, units, part codes, etc.- Training colleagues and maintaining extensive notes in OneNote.- Extra responsibilities at month end and financial year end.

Marlow

Responsible for booking in invoices, entering in shipment dates, dealing with order backlog, chasing vendors for updates and liaison with other colleagues in the organisation.

Marlow

Title change due to company takeover.Seasonal employment as a Hillier's restaurant team member working in a small team.

Marlow

Seasonal employment at Wyevale Garden Centre Café, working collaboratively within a small, dynamic team. Key contributions included:- Preparing a wide range of high-quality hot and cold beverages and food to meet customer expectations.- Delivering exceptional customer service, creating a welcoming atmosphere and addressing customer needs promptly.- Building strong relationships with regular customers, fostering loyalty and enhancing overall satisfaction.- Supporting daily operations to ensure smooth service delivery while maintaining strict adherence to health and safety standards.

Bourne End, Flackwell Heath

Worked full-time as part of a team responsible for preparing drinks and light meals, handling transactions at the till, clearing tables, and maintaining cleanliness across the premises, including floors and restrooms.Within weeks of joining, entrusted with additional responsibilities such as managing 13-hour shifts, taking deposits to the bank, holding keys overnight, and opening the premises at 6:30 am. Worked full-time during the summer and transitioned to part-time hours upon starting college.

Cipd Level 5 Associate Diploma, People Management, Pass

Level 3 Apprenticeship, Business Administration, Pass

Aat Level 2, Accounting And Finance

Enrolled for AAT Level 2

A Levels, Art, English Language And As French

Gcse, French, Art, English Lang, Maths, Science Dual, Religious Studies, Business Studies, English Lit