Hannah Chi Email & Phone Number

Philadelphia, Pennsylvania, United States

• Represent ABIM’s brand by interacting with high profile customers with respect, empathy, and diplomacy.
• Respond to complex multi-channel inquiries regarding ABIM, including policies, procedures, training requirements, registration, and exams. Meet customer needs through the efficient resolution of inquiries.
• Ensure customer information is current and accurate within the customer relationship management (CRM) system, and other customer tracking tools.
• Ensure appropriate and timely follow up to customers when additional information is requested by them.
• Process requests for customer-initiated transactions to complete MOC requirements.
• Manage outstanding case management work.

Baltimore, Maryland Area

• Upheld organization’s service mission by partnering with many different business areas within company as a key contributor to overall service delivery.
• Provided accurate interpretation of company's policies and procedures while strengthening existing relationships and identifying opportunities to improve services.
• Managed information through custom database application in a fast paced environment.
• Administered phone and email customer service to Dental and Dental Hygiene examination candidates, educators, CDCA members, and state dental boards.
• Practiced excellent verbal & written communication skills and resolved issues efficiently.
• Maintained company website by ensuring all information posted was accurate and up-to-date as well as by implementing and suggesting changes to create a more user-friendly experience.

Boston, MA

• Reviewed all transactions and cash reports.
• Prepared all necessary paperwork for cash receipts and disbursements as well as managed routine inquiries and requests from clients and business partners daily.
• Prepared distributions pursuant to requests and approvals; including client requested checks, wires, bill payments, regular distributions, special distributions, charitable distributions and tax payments.
• Identified overdrafts and performed cash transfers to correct cash issues for accounts.
• Responsible for providing administrative support to entire office; included organization of files, answering the phone and ordering and maintaining inventories of supplies and equipment.
• Assisted other staff members by providing backup for tax work.

Boston, MA

• Acted as a liaison between project managers and clients to support the flow of daily operations.
• Provided open lines of communication with clients to guarantee their needs were met.
• Managed front desk; answered phones, checked-in and payed-out respondents, organized paperwork, documented expenses.
• Corresponded with marketing research recruiters to ensure proper quotas were met for each client study.
• Assisted project managers with upcoming research studies, data entry and set up for client sessions.
• Worked with office manager to train new part-time and full-time hires.

Boston, MA

• Assisted Billing team with miscellaneous projects integral to creating a smoother invoicing and collections process as well as to help reach quarterly goals.
• Ensured new and updated contracts/agreements are entered accurately into invoicing system.
• Responsible for contacting and following up with 100+ customers to collect on outstanding balances.
• Reviewed and responded to 50-100+ client/internal invoice or contract inquiries a day.
• Monitored and thoroughly documented 1,000+ customer email requests over 4 months to encourage more timely responses from appropriate team members.
• Presented billing manager and finance director with an email benchmarking summary every week to confirm progress.

Waltham, MA

• Supported technology installed in smart classrooms.
• Troubleshooted equipment during class times.
• Educated faculty on using classroom presentation technology.
• Responded to over 10 trouble calls during each work shift.
• Set up and maintained Centra classroom technology for five Hybrid interactive classes per night.

Danbury, CT

• Trained for one week to process and change orders using accounting and business management software, Great Plains.
• Contacted over 20 vendors a day to place purchase orders or to track and follow up on orders for expensive medical, research and science equipment.
• Implemented an organizational structure for over 800 purchase order files.

Bachelor’S Degree, Marketing & Global Perspectives

Activities and Societies: East Coast Asian American Student Union, Asian Student Association, Bentley Organization of Dance, Gospel Choir.

High School Diploma, General Studies

Activities and Societies: National Honor Society, Science Club, TRIO Talent Search - Team Leader