Hannah Chi Email & Phone Number

Philadelphia, Pennsylvania, United States

• Represent ABIM’s brand by interacting with high profile customers with respect, empathy, and diplomacy.• Respond to complex multi-channel inquiries regarding ABIM, including policies, procedures, training requirements, registration, and exams. Meet customer needs through the efficient resolution of inquiries.• Ensure customer information is current and accurate within the customer relationship management (CRM) system, and other customer tracking tools.• Ensure appropriate and timely follow up to customers when additional information is requested by them.• Process requests for customer-initiated transactions to complete MOC requirements.• Manage outstanding case management work.• Ensure all contacts are documented in the appropriate source application.• Maintain relevant ABIM knowledge by participating in educational workshops and self-led learning.• Assist with special projects and miscellaneous tasks, as needed.• Assist with onboarding and training new hires.

Baltimore, Maryland Area

• Upheld organization’s service mission by partnering with many different business areas within company as a key contributor to overall service delivery.• Provided accurate interpretation of company's policies and procedures while strengthening existing relationships and identifying opportunities to improve services.• Managed information through custom database application in a fast paced environment. • Administered phone and email customer service to Dental and Dental Hygiene examination candidates, educators, CDCA members, and state dental boards.• Practiced excellent verbal & written communication skills and resolved issues efficiently. • Maintained company website by ensuring all information posted was accurate and up-to-date as well as by implementing and suggesting changes to create a more user-friendly experience.• Led new member onboarding by highlighting important aspects of the role, creating reference materials, and dedicating time to training.• Participated in various PR initiatives to better market the company.• Travelled annually to help run company’s Annual Meeting and Educators Conference for hundreds of Dentists and Dental Hygienists.

Boston, Ma

• Reviewed all transactions and cash reports.• Prepared all necessary paperwork for cash receipts and disbursements as well as managed routine inquiries and requests from clients and business partners daily.• Prepared distributions pursuant to requests and approvals; including client requested checks, wires, bill payments, regular distributions, special distributions, charitable distributions and tax payments.• Identified overdrafts and performed cash transfers to correct cash issues for accounts. • Responsible for providing administrative support to entire office; included organization of files, answering the phone and ordering and maintaining inventories of supplies and equipment.• Assisted other staff members by providing backup for tax work.• Organized and coordinated meetings held on behalf of company; Maintained guest lists, arranged for services, food, audiovisual, etc. as required.

Boston, Ma

• Acted as a liaison between project managers and clients to support the flow of daily operations.• Provided open lines of communication with clients to guarantee their needs were met.• Managed front desk; answered phones, checked-in and payed-out respondents, organized paperwork, documented expenses.• Corresponded with marketing research recruiters to ensure proper quotas were met for each client study.• Assisted project managers with upcoming research studies, data entry and set up for client sessions.• Worked with office manager to train new part-time and full-time hires.

Boston, Ma

• Assisted Billing team with miscellaneous projects integral to creating a smoother invoicing and collections process as well as to help reach quarterly goals.• Ensured new and updated contracts/agreements are entered accurately into invoicing system.• Responsible for contacting and following up with 100+ customers to collect on outstanding balances.• Reviewed and responded to 50-100+ client/internal invoice or contract inquiries a day.• Monitored and thoroughly documented 1,000+ customer email requests over 4 months to encourage more timely responses from appropriate team members. • Presented billing manager and finance director with an email benchmarking summary every week to confirm progress. • Trained new interns on basic Microsoft Dynamics AX functions.

Waltham, Ma

• Supported technology installed in smart classrooms.• Troubleshooted equipment during class times.• Educated faculty on using classroom presentation technology.• Responded to over 10 trouble calls during each work shift.• Set up and maintained Centra classroom technology for five Hybrid interactive classes per night.

Danbury, Ct

• Trained for one week to process and change orders using accounting and business management software, Great Plains.• Contacted over 20 vendors a day to place purchase orders or to track and follow up on orders for expensive medical, research and science equipment. • Implemented an organizational structure for over 800 purchase order files.

Bachelor’S Degree, Marketing & Global Perspectives

Activities and Societies: East Coast Asian American Student Union, Asian Student Association, Bentley Organization of Dance, Gospel Choir.

High School Diploma, General Studies

Activities and Societies: National Honor Society, Science Club, TRIO Talent Search - Team Leader