Dyson is Britain's leading technology company renowned for innovation and forward thinking in home, beauty, and audio. Responsible for the global talent development of early careers focusing on internships and graduates through career development session, group, and individual coaching to maximise retention and progression post program.Key Achievement & Responsibilities ● Developed and implemented a series of 10 global workshops aimed at enhancing the knowledge and key soft skills of early career professionals achieving a 20% increase in attendance compared to the previous years.● Led initiatives to upskill early careers managers in effective leadership of graduates and interns achieving 80% global attendance. Increasing effective collaboration with key stakeholders and the early career’s function. ● Introduced graduate playbook with designated business areas to guide function-based learning across all graduate programmes globally. ● Designed, implemented, launched, and delivered global internship development programme focusing on soft skills to maximise learning potential and performance during internship. ● Enhanced data efficient through the launch of automated early career dashboards, providing monthly metrics updates. Enabled strategic storytelling with accurate, real-time performance data to support data-driven decision-making. ● Coached graduate and interns to maximise their potential, increasing engagement among the early career’s talent by 45%.● Managed the graduate and internship talent pipeline project, designing a performance cycle to enhance feedback quality and identify high-performing talent within cohorts. ● Provided coaching and observation feedback to learning and development colleagues on leadership fundamentals to strengthen leadership capabilities across Dyson.

Lifetime training is the largest hospitality apprenticeship provider that supports people to achieve their potential through work-based learning. Responsible for developing and managing 3 stakeholder relationships to maximise engagement and profitability though effective account management of apprenticeship levy. Managing a team to ensure consistent quality of service across 3 partners to ensure business objectives and ROI are fulfilled.Key Achievements & Responsibilities:● Developed & implemented strategic growth plans with 3 key partners to maximise learning and development priorities to strength internal capabilities with approx. 400 apprentices in learning increased by 35% over the past 3 years.● Forecasted and delivered on budgeted targets in line with the employer’s engagement objectives through effective levy management of over £4million to mitigate financial risk.● Analysis of partner training needs identified and influenced key stakeholders to implement new products to support the upskill of existing team members linked to talent management objectives.● Improved learner engagement through line manager coaching to guide apprentices through their learning journey to maximise success with increase of 6% on each partner YOY.● Lead partner’s operational review meetings sharing insight with senior managers. ● Responsible for initiatives that increased lead generation by approx. 10% achieving the highest learner’s distinction rate at 41% with sector average at only 26%.● Project managed Loving Hospitality a companywide initiative to demonstrate hospitality as a career of choice. Developed and created new event concepts that were delivered on time and within budget.

Working for one of the leading hospitality companies to provide learning and talent development support for 13 owned/leased/managed hotels in Midlands & South, resulting in performance improvement, specifically in leadership. Managing two national projects for New Leaders Orientation and leading Apprenticeships for the UK.Key Achievements & Responsibilities:● Nominated for Youth Engagement Support award for EMEA for project management of Hilton Apprenticeships across the UK, including engagement of learners, National Apprentice Events and implementation and communication of new standards.● Optimised ROI on apprenticeships with 95% levy spend YTD by driving the implementation of new apprenticeships into the business.● Supporting apprentice alumni with future career aspirations with a 80% retention rate. ● Developed & project managed leaderships programmes, including creation and delivery of materials and facilitation. ● Coached leaders to improve leadership capability resulting with 95% of leaders achieving their overall coaching goal, and promotions for key roles of 58% thought coaching interventions.● Strategic collaboration with the Talent Management and Training Delivery teams to define solutions and support Leadership and Operational Excellence in the business● Identified succession planning for high performing talent within the business● Delivered critical management skills for Team Members, and Supervisors with 89% completion rate.

Hilton Worldwide is one of the leading hospitality companies and I am solely responsible for all internal and external training across the UK South West Region. I am responsible for the effective delivery of key business objectives; performance management, talent development, leadership development, apprenticeships,university placements and interns across the region. I am also the lead for the chef mentoring and Hilton Top Talent development across the UK & Ireland Key responsibilities:• The development of Hilton management; covering the management key skills training and development• Owning the apprenticeship programme from selection and in-take to monitoring progression and building apprentice development • Managing UK & Ireland and Cluster ‘Top Talent’; identifying, and developing succession planning for key vacancies, resource planning, and development of skills workshops and personal branding• Managing Leadership Development programmes from delivery to evaluation for numerous 9 month programs; across three levels from team members through to senior managers.• Coaching & supporting line managers to ensure brand compliance training and quality assurance is delivered • Support and guidance to all levels to on career development and ensure PDP's are of high quality focusing of 70:20:10 principles.• Acting as a 'super coach' for Covey's 4DX principle to increase operational effectiveness. • Working on projects to increase up-selling and product knowledge across the food & beverage department .

- Managing a team of 11 – to increase revenue year on year by 10% through Up-selling and packages - Increase productivity through forecasting and payroll management.Generate sales leads through segmentation to increase revenue. -Manage customer experience to ensure total guest satisfaction – measure through Hilton Honors.- Development of team through reward and recognition program – to increase staff performance and retention.- Supporting the Cluster Training Manager - Delivering and monitoring brand- Issuing brand training with in the hotel and monitoring the development of all duty managers- Mentoring leadership candidates and other Front Office Managers in self development.- Monitoring all Quality Assurance Training for the hotel- Increase customer satisfaction scores relating to front desk and VIP benefits for Hilton Honors

Responsible for the coordination of the reception team on a daily basis. Ensuring maximum revenue generated by up selling of all areas within the hotel. Creating a welcoming environment for conference guests & assisting with requests of the conference organizerKey Responsibilities Motivating the reception team in delivering excellent customer service. Cross training given to all team members  Transporting cash deposits to the bank on a weekly basis Generating of sale leads through commercial awareness

Solely responsible for the running of the hotel, and supporting the restaurant, leisure club & golf club within the hotel grounds. Forecasting rooms & maximizing revenue through effective room type management. Training & Development of Reception team to create a crossed skilled work force.Key Responsibilities: Creating a standard operation procedure for the Reception department. Increasing rates through market research Creating new package & updating them to 3rd party website Training & development of all new hire staff Up selling sale in the pro shop

Worked for the research and development department providing administrative support to Swindon based staff. Key Responsibilities Managing deliveries, Ordering office supplies Booking meeting rooms & events Travel arrangements for employees both flights, housing & accommodation

During my 3 years at Marriott I was promoted from Receptionist to Shift Leader and then onto Assistant Front Office Manager. I was responsible for attending important meetings in the absence of the Front Office Manager, and ensuring the team was sales motivated and commercially aware.Key Responsibilities The daily running of the Front Office department through time management & effective shift preparations Developing new starters to create highly efficient front office associates Increasing revenue through up selling I became the youngest manager on duty & attended a STEPS into management course