Hannah Ulloa Email & Phone Number

Lancaster, Pa, Us

Remote

- Prioritize the development needs for areas of the WebstaurantStore website and internal systems impacting order management and customer usage of the site within the the Agile and SCRUM methodologies. - Leverage data to drive decisions, prioritize needs, and improve customer experience. - Collaborate with stakeholders, Business Analysts, designers, and developers to address bugs and implement new product backlog items to benefit the business.- Write, edit, and critically evaluate tickets to clearly and succinctly communicate issues and requests. - Work within Azure Dev Ops to organize and prioritize backlog. - Utilize strong verbal and written skills to effectively communicate and collaborate with developers, stakeholders, business analysts, and other product owners to drive change, complete projects, meet deadlines, and educate on new features.

Remote

- Serve as an Assistant Product Owner, troubleshooting system issues and entering programming tickets in Azure Dev Ops to address system bugs and implement new product backlog item features to improve systems and customer experience. - Critically evaluate new feature suggestions for our systems and utilize data to determine the cost benefit of each. - Support the customer solutions department through changes by preparing, implementing, and overseeing change management plans utilizing the ADKAR method. - Oversee a 4 member task force focused on change management for the Customer Solutions Department- Train task force members on change management, assign out change management projects, provide support in creating and implementing plans. - Plan and edit a weekly newsletter to notify the customer solutions department of updates and changes.- Update and edit learning management system using Wordpress and Elementor.

- Collaborated with a team of 5 to create a metric of quality standards for the customer solutions department. - Provided individualized monthly feedback on calls, chats, and email communications based on the created metric. - Provided monthly feedback on the feedback given by other Quality Assurance Specialists to ensure consistent and accurate evaluations of the department’s communications.

Lititz, Pennsylvania

• Assist customers via phone, email, and chat system to answer questions, resolve issues, and provide support with purchases • Collaborate with associates, manufacturers, and carrier companies to provide timely and accurate information to customers• Creatively problem-solve cost-effective resolutions for customer issues• Utilize strong organization and attention to detail to balance the needs of a fast-paced environment

Mechanicsburg, Pa

• Facilitate weekly drop-in hours for resume and cover letter critiques• Conduct individual check-in appointments for first year and sophomore students• Co-lead coaching sessions regarding major selection, graduate school preparation, job searching, and interview preparation and practice• Assist in planning and implementing career fairs, workshops, and events• Serve as co-supervisor for students enrolled in the internship course (INTE 391)• Evaluate and provide feedback for INTE 391 assignments

Lancaster, Pennsylvania Area

• Work one-on-one with children with behavioral needs in their schools, homes, and communities • Implement interventions to increase clients’ abilities to cope and self-regulate • Collaborate with Behavioral Specialist Consultants and Mobile Therapists to find the best treatment action for each individual client• Model and teach intervention skills to parents and teachers• Maintain detailed records of client behaviors

Harrisonburg, Virginia

•Recruited and managed a group of 300-400 applicants each year•Provided a high level of customer service to students and families by maintaining consistent monthly contact by phone, email, and in-person•Oversaw the University’s involvement at the national Mennonite Church Convention, including planning, delegation and supervision of assignments, and management of a $41,000 budget •Planned, budgeted, and conducted travel to 60 schools, churches, and fairs across PA, MD, VA, KS, DC, FL•Gave regular tours and presentations to prospective students and families •Supervised a student worker

Harrisonburg, Virginia

• Created a research portfolio outlining the effects of parent deportation on children• Assisted in the preparation and organization of 3 fundraiser and consulate events

Harrisonburg, Virginia

• Created, maintained, and updated case files • Managed paperwork for mediations and court-payment requirements• Performed intake interviews for clients with scheduled mediations

Harleysville, Pennsylvania

• Supervised a group of 5-7 children with mild to severe social and emotional difficulties• Assisted in structured activities designed to increase social knowledge and comfort in social situations• Utilized individual and group interactions as a means of teaching helpful and appropriate social behaviors to the children

Bachelor’S Degree, Psychology, Summa Cum Laude

Activities and Societies: Cross Country Team, Track and Field Team, Semester abroad in Peru

Education record

Education record