Senior Director Of Financial Operations
Lexington, Ky, Us
★ Joined this fast-paced startup as the financial operations manager and was promoted, within six months, to the senior leadership team. Led the department throughout a challenging financial period, culminating in the successful sale of the company and change of ownership. ★Directed the finance and operations departments with annual revenue up to $3M. Led a team of three in the accounting, budgeting, forecasting, cash management, tax, legal, banking, insurance, and operations efforts. Oversaw the payroll and benefits initiatives for up to 25 employees. Managed the in-house welcome kit fulfillment process including vendor selection, inventory management, processing, and shipment. Mentored the collections team and oversaw numerous cross-functional groups. Collaborated with the CEO and legal counsel to complete sale of company to international acquirer.• Realized month-over-month profitability within 10 months.• Eliminated inventory outages, improved welcome kit ship time by one week, and enhanced financial accuracy by developing a zero-cost supply chain and inventory process.• Improved overall collections rate 5% by mentoring in-house staff, implementing mailed notices, streamlining processes, and establishing third-party agency hand-off.• Led customer attrition (churn) team which doubled customer save rates quarter-over-quarter.• Sponsored company 401k plan that achieved 70% adoption rate.• Transitioned company from QuickBooks desktop to QuickBooks Online to accommodate departmental growth.• Maintained stability and continuity of finance and operations departments after 20% reduction in staff.