Hannah Powell Email & Phone Number

Tampa, Florida, United States

As the YES Center Director with the Tampa Y, my main objective was creating a high-spirited environment where great customer service is always the priority. - Launched new YES Center department to ensure consistent language & service for association- Manage department of business services, inbound call center, and outbound call center - Interview, hire, and train all new team members- Develop lead staff in providing quality service and goal achievement for the department- Support initiatives to ensure successful outcomes- Analyze & report on data from business services and call center to leadership- Collaborate with center teams to create innovative membership, program, and training processes- Create engaging training material for all member-facing staff- Audit high-level transactions, inbound call interactions, and outbound scripting- Create an energetic and fun work environment

Tampa, Florida, United States

Tampa, Florida, United States

- Managed data for 1,500 members in inaugural exclusive bottle club- Wrote, edited, and distributed e-newsletter for bottle club members- Responsible for all e-commerce transactions to public- Organized merchandise inventory in tasting room & online store- Coordinated room rentals & outside events

Tampa, Florida, United States