Client Account Support Associate
Support 7+ Client Managers and a Book of Business 1000+Develop internal relationships to produce required material for external clientsSupport business needs of clients insuring employees on international assignmentPrepare thorough documentation of Benefits in Plan information summaries and shortened Benefits SummariesManage and maintain customer information in Salesforce.comProject lead for Performance Guarantees, managing over $1.5 million at risk annuallyPrepare process and procedure documentation for teamMentor/trainer for two new team employeesMember of team of 13 employeesReceived 10 "Champion" Awards in 14 months for excellent service and work ethic