As Operations Manager, I work alongside an upper-level team of ambitious and creative thinkers and managers to produce inspirational education, bold entertainment, and unexpected engagement for our West Michigan community. Top accomplishments include:- Migration of CRM and ticketing system including needs development, research, and execution of 30,000 account database transfer.- On-boarding and training volunteers, growing our team by 63% over three years and reducing… Show more As Operations Manager, I work alongside an upper-level team of ambitious and creative thinkers and managers to produce inspirational education, bold entertainment, and unexpected engagement for our West Michigan community. Top accomplishments include:- Migration of CRM and ticketing system including needs development, research, and execution of 30,000 account database transfer.- On-boarding and training volunteers, growing our team by 63% over three years and reducing volunteer absence by implementing an online volunteer signup. - Reduced printing and copying costs by 24% from 2016-2018.- Coordinating the sales of annual playbill advertising of more than $20,000 per year, increasing sales by over 28% from 2018 - 2019. Other accomplishments and duties include:- Planning and coordinating the annual Summer Benefit, fundraising events, donor and member parties, cast parties and brunches, the annual film festival, and more.- Interviewing, hiring, training and scheduling guest services staff year-round, improving productivity and providing better service to patrons.- Supervising and mentoring the Company Management Intern. - Cultivating relationships with donors, members, patrons, and volunteers to deepen our impact within the community.- Creating detailed event timelines and procedures for staff and guests.Booking travel and lodging accommodations for more than 100 artists, performers, and actors each year.- Establishing and monitoring budgets for general supplies, staffing, printing, memberships, fund development, and mailing.- Producing training materials, manuals, and procedures for our box office team, Company Management intern, and 200-person volunteer team.- Implementing the use of ticket scanners, e-tickets, auction software, and up-to-date event entry procedures.- Managing membership and donation programs, including data entry. Show less

As an event assistant, I worked under a team of managers to execute performance and event contracts for over 150 events each year.- Transformed spaces for classes, films, lectures, concerts, theater performances and more.- Managed SCA bartenders and volunteers at nightly events plus vendors during weddings and corporate rentals.- Created bar policies and procedures following the acquisition of a Class-C liquor license.- Ensured event timelines were upheld and… Show more As an event assistant, I worked under a team of managers to execute performance and event contracts for over 150 events each year.- Transformed spaces for classes, films, lectures, concerts, theater performances and more.- Managed SCA bartenders and volunteers at nightly events plus vendors during weddings and corporate rentals.- Created bar policies and procedures following the acquisition of a Class-C liquor license.- Ensured event timelines were upheld and communicated changes immediately to customers, guests, and staff.- Maintained the highest level of guest experience during events and ensured the safety and security of guests. Show less

This seasonal, 35-room resort provided the opportunity to work rotationally in various entry-level positions, transitioning into a supervisory role to complete a 400-hour internship through Michigan State University. I began as a housekeeper, then trained to simultaneously work in the front office for guest relations.- Hired and trained 50 employees and created schedules, guidelines, checklists, and procedures for housekeeping and front office staff.- Planned and coordinated… Show more This seasonal, 35-room resort provided the opportunity to work rotationally in various entry-level positions, transitioning into a supervisory role to complete a 400-hour internship through Michigan State University. I began as a housekeeper, then trained to simultaneously work in the front office for guest relations.- Hired and trained 50 employees and created schedules, guidelines, checklists, and procedures for housekeeping and front office staff.- Planned and coordinated weddings and other events held at the resort.- Welcomed and checked-in guests, took reservations, ensured guest satisfaction, and other guest services.- Inventoried, ordered, stocked, and organized supplies. Show less

Built in 1884, Monroe Manor remains South Haven's premier historic bed & breakfast, situated on 4 acres of land. - Cleaned guest rooms, common areas, kitchen, and dining room.- Ensured property was prepared to exceed guests’ expectations.

South Haven’s most picturesque waterfront setting on the Black River with two outside decks and a historic clubhouse, welcoming over 150 elite members each evening for beverage and dinner service. - Catered and set up for weddings and meetings held at the club.- Greeted and served members and their guests.- Prepared, cleaned, and maintained restaurant to provide extraordinary service for all visitors.