Hannah Lee Email & Phone Number

Poole, Gb

Poole, England, United Kingdom

Volunteer trustee, supporting the delivery of effective organisational governance. BCHA provides housing and community support across the South West

United Kingdom

The Community Navigator 🗺️ ensures Charitable, Not – For – Profit and Purpose Led organisation can overcome challenges and grasp opportunities to make their vision a reality– delivering maximum impact and changing livesI help organisations understand, navigate and course - correct their potential in four simple steps: 🧭 Reviewing organisational effectiveness & resilience🗺️ Supporting organisations to map and navigate their strategic direction 💰Developing sustainability and income generation plans💪🏻 Empowering organisations to make operational delivery responsiveWhat we can achieve together: 🦸‍♀️ I am here because I truly believe in the power of communities and provide a calm approach in challenging situations💙💚 I will support you to grasp the opportunities and make real change happen by providing objective clarity as a trusted independent sector expert 📣 I am not afraid of stepping into the unknown and provide a confident and robust approach, often identifying radical and unconventional solutions💡 What people say: 'Hannah delivers true change that sticks across systems, process in community-based arenas. Her understanding of community need, funding and engagement find her well versed in adding value in any organisation'The Community Navigator 🗺️ can help you, find out more:📩 hannah@thecommunitynavigator.co.uk

England, United Kingdom

Oversaw the strategic development, implementation, and operational delivery of services across 11 regional Hubs, contracts, training and consultancy services in England, over 300 staff members and an operating budget of £6M per annum direct line management of 5 Heads of Department.Services provided advice to support individuals who are struggling to manage their housing situation. Shelter for Professionals offers service delivery, training and consultancy services to professional bodies including local authorities upskilling the wider social sector.Created and set a vision for Shelter’s work in the community. My focus was leading the transformation of services from purely centres of advice and meeting local and national demand, instead harnessing the power of people to campaign for systemic change for individuals and the wider community locally and nationally.Used evidence, insight, and data to maximise impact. I led the development and implementation of a quantitative and qualitative data impact framework at the centre of its design those with lived experience of the housing emergency. Continuous Improvement was central to my role ensuring that structures, operating models and ways of working were fit for purpose, led multiple transformation programmes to ensure Shelter was at the cutting edge of the housing sector in England. I worked beyond the boundaries of Shelter building partnerships and relationships to maximise community impact recognising the complexities and dependencies of social systems. I led, developed, and shaped governance, processes, to ensure that the channel delivered a safe and quality assured portfolio of services which was compliant across multiple business areas including risk, safeguarding, finance and HR.I ensured that the wider organisational culture and leadership supported new ways of working embracing and celebrating diversity as Anti – Racism and Inclusivity Lead for Services.

Goole, E Riding Of Yorkshire, United Kingdom

Volunteer Trustee role providing knowledge, experience and the skill set to implement compliant corporate governance in relation to legal, regulatory, social, and ethical responsibilities. Provided mentoring and support to create a fundraising development function, which (in collaboration with service users and external partners) devised two fundraising asks generating 25% of running costs within 6 months.Utilised network at Hull and Humber Chamber of Commerce to champion publicly the work of Homestart and build a network that could further or support their work. Used this platform to launch the local fundraising asks to the media, potential community beneficiaries and wider stakeholders.

Uk And Republic Of Ireland

Oversaw operational delivery, support and management of digital services and systems to 45,000 staff and volunteers including a project portfolio of over 10 projects totalling over £10M.Prioritised time at Lifeboat Stations to understand the requirements of new systems and processes and ensured that any new services were delivered effectively, conversing with volunteers to ensure that they were bought into change and understand why. Used this qualitative feedback to advocate and champion volunteer requirements throughout the organisation, creating a continuous improvement feedback loop.Recruited a new team of 12 remote Digital Service Coordinators; nurturing and prioritising the development of their soft skills and training techniques to deliver new digital solutions and maintain existing IT Services effectively through interpersonal relationships to ensure volunteers felt valued, listened to and invested in.Developed Volunteer User Focus Groups to ensure new services were fit for purpose. Resulted in marked performance in adoption of the Lifeboat Crew Availability Service in 2019 (92% in 2 Months) compared to the Material Requirements Planning Service (38% in 2 months) in 2017.

Uk And Republic Of Ireland

Responsible for developing, monitoring, and leading a high performing, remote, multidisciplinary team, to support volunteers to increase new supporters across the funding lifecycle to grow and maintain annual income of £5M.In-depth understanding of existing and potential supporter markets and communities; developed an ongoing programme to evaluate the effectiveness of products in securing and safeguarding these markets.Led, developed, and implemented new strategies, policies and ways of working in collaboration with the executive team such as the move to an Opted In database (circa 40,000 supporters) in response to GDPR.Spearheaded change management and strategic turnaround for the organisation by refocussing the field team into a business development function of building new volunteer fundraising groups to ensure growth.

Yorkshire

Generated £600K of fundraised income each year by managing support and volunteer journeys with the RNLI across 60 fundraising branches and Lifeboat Stations in Yorkshire.Implemented fundraising appeals in line with marketing strategies which resulted in in raising and additional £200K in 18 months for the Scarborough Lifeboat.

Master Of Arts (Ma), Development Studies And Non Governmental Organisations

Batchelor Of Arts, Geography