Hannah Glossop Email & Phone Number

Calgary, Alberta, Canada

As an Account Manager, responsible for day-to-day client management, ranging from small to mid size groups. Building and cultivating relationships with existing clients, aligning client strategy with internal partners, focusing on retention and relationship management. Identifying cross-selling opportunities and driving additional services and coverage levels. Creating annual strategies and deepening client relationships. Collaborating with internal departments and promoting a strong office culture. Utilizing benefits expertise for renewals, carrier negotiations, benchmark data interpretation, trend analysis, and technical account implementation.

Canada

Collaborated with the Sales team to manage RFP responses, including setting and maintaining timelines for successful delivery of proposals. Developed proposal language to ensure incorporation of strategic themes as well as compliance with proposal requirements and RFP requirements and managed a directory of responses. Identified and contacted subject matter experts throughout Gallagher to get accurate information for inclusion in proposals based on requirements and platforms. Worked with the Marketing team to create original text and coordinate illustrations, explanatory tables, and graphics. Defined, documented, implemented, and supported continual proposal process improvement. Worked with the National Growth Leader to collect and analyze sales and market data as well as establishing RFP response KPIs.

Calgary, Alberta, Canada

Managed the day-to-day operation of the organization's branch operations in compliance with established policies and procedures. Participated in developing, interpreting, and implementing policies and procedures for the organization. Ensured employee conformance to established practices and provided proper training to staff. Prepared related reports and audited current procedures to monitor efficiency of operations.

Calgary, Canada Area

Managed a team of 11-15 and developed new and effective trainingprograms which has ensured we continue to provide exceptional customer service and increased sales from +17% above budget.

Provided customers with exceptional and genuine customer service while alsoassisting in the day-to-day running of the store and taking on all team training andincentive programs.

Calgary, Canada Area

Researched and evaluated prospective development initiatives to support thehomeless communities in which the company operates. Interviewed advocates in the homeless community and worked closely withthe Metis Child and Family Services to establish funding for a new communityvoicemail project. Produced Community Voicemail brochures to be distributed among Vortexstaff and customers.