Contributes to the overall management and operations of the Office of Consular Affairs (OCA), and the formulation and implementation of consular processes and policies with a view towards provision of efficient and effective delivery of consular services.Assists the Executive Director in the strategic and day-to-day operation and management of the Executive Director's Office. Assists in supervising staff; providing support, direction, and guidance. Performs various administrative tasks such as signing personnel/consular forms and communications to ensure uninterrupted and quality service. Performs tasks related to staffing, operations, finance or procurement. Ensures timely and quality reports submission. Contributed to OCA by improving the Client Feedback Process using online / technology tools (Google Forms, QR Codes).Drafts briefings, public advisories, memoranda, presentations and reports. Designs and creates content for collaterals and various communications. Contributed to better communications and relations of OCA with various stakeholders and general public by crafting and designing OCA communications templates. Contributed to OCA and the Department by redesigning the Consular website (consular.dfa.gov.ph), which improved the online presence and communications of OCA with the general public.As the Head of Client's Concerns Unit, supervises, improves, and monitors the CCU operations and performance, and the handling of consular-related complaints/queries. Contributed to OCA by improving the CCU communications through a) updated templates b) improved email handling processes c) increased productivity, and d) added CCU mobile hotlines, improving service delivery and public service.Prepares the documentation necessary to attain ISO certification for OCA processes. Prepares QMS and related documents; Assists in the IQA/QMS requirements. Member of the DFA 5S Core Team and created content / communications for 5S. Alternate Member, OCA BAC.

Supported the Technology team in delivering the communications strategy and content for Enterprise IT, including communications relating to strategic IT projects, outages, application releases, general news and internal communication updates. Supported a program of education, improving the style and structure of IT communications to ensure that all communications are relevant and appropriate for the business, and closes the gap between available the technologies and user perception.Redesigned the Technology Intranet. Wrote and designed the winning entry "Best Company of the Year for Information Technology and Software Development” and three finalist entries at the 12th International ICT Awards Philippines. Winner, 2018 Quarterly Spot Awards GSM Manila for contribution to the Firm.

Was responsible for initiating and driving marketing communications strategies, messaging and content development. Supported the diverse and expanding media channels and marketing mix, worked with marketing to define and deliver a strategic messaging platform. Contributed to the digital marketing strategy and day-to-day update and management of social media sites (LinkedIn, YouTube and Twitter) and website through CMS platforms. Managed the overall QA process of the website redesign.

Suggested, conceptualized and created communications for various channels and audiences that positively contributed to the Global Technology strategy and created expert reports and metrics. Strategized communications for technology projects. Created communications content for applications, training and emergencies, such as outages and technology issues.Created layout, content, graphic design for internal technology websites/ SharePoint sites. Designed and strategized layout and content of posters, newsletters, PowerPoint presentations and other materials for a multi-cultural audience (27 countries and 40 offices) within all levels of the organization.

Lead Sitel Philippines’ communications, branding, social media, PR and marketing initiatives. Ensured timely and efficient completion of projects and was responsible for the quality of the final creative work of the team. Had overall ownership and managed the content, design and strategy of Sitel Philippines’ online presence (Facebook, LinkedIn, and Twitter).Wrote content for email, internet, intranet, newsletter, print advertisement, PR articles, sales kits and marketing collaterals. Was able to plan and craft winning awards entries: International ICT Awards BPO Company of the Year, PEZA Outstanding Employer of the Year and Anvil Award of Merit for PR Programs.Assisted in winning clients through preparation of RFPs (request for proposal), creative design and copy of collaterals, and contributed to client engagement by managing client visits and pitches. Managed various corporate responsibility programs and its budget. Communications lead in business continuity planning. Created business intelligence and market reports and provided onboarding training in social media and branding for the leadership team.

Ensured efficient and effective development, implementation and post-project assessment of sourcing efforts. Created several researches that identified the profile of both applicants and hires. Developed effective processes for sourcing and recruitment, increasing the yield of hires in 2007 with applicant to hiring rate averaging 9-14 % and resulted into increase in number of applicants with minimal expense. Managed a sourcing cost-to-hire of as low as Php 7,000.00/agent.Recruited and interviewed prospective employees for nonexempt (agent-level) and exempt (supervisory) positions. Qualified to conduct competency based, behavioral and language assessment interviews.Partnered with operations and recruiters to understand and anticipate recruiting needs to ensure appropriate applicant flow, correct applicant profiling and projection of future sourcing efforts. Coached and supported team members. Collaborated with Business Development in corporate branding and advertising. Managed partnerships with PESO, DOLE, schools, NGOs and partner recruitment agencies.

Provided copywriting for publicity, business communications, promotions and public relations; content of different online and print publications and advertising materials. Conceptualized, planned and implemented marketing events and sales promotions for books