Role responsibilities:• Providing strategic People support to the appropriate Business Units, providing guidance on workforce planning to meet the future needs of the business and leading senior managers though business transformation.• Provide strategic People support for divisions in EMEA, US, and consultants globally, relating to capability, organizational design, and culture• Provide excellent business partnering in terms of day-to-day advice and support for leaders and managers• Lead the European & US People Team, ensuring a customer centric approach within a high performing team• Provide customer focused guidance and support to managers and their teams on People related topics, building effective relationships and being a trusted advisor• Oversee all Employee Relations across the organization, taking the lead on complex matters to bring a positive resolution• Collaborate with the wider People team to successfully deliver programs and initiatives• Create and deliver training on key People policies and processes, ensuring successful adoption and addressing any ER trends• Implement practices that ensure compliance of all People related activities and adherence with local legislation and statutory requirements• Coach business leaders on how to drive effectiveness in the organization and the performance of their people• Ensuring the culture is mission-led, inclusive and fun with a focus on retaining and attracting key talent

Key Contributions:• Strategic Consultation: Addressing client’s business needs through identification and strategic resolution, including both current provisions and forward thinking into their talent future, employee lifecycle, reward and recognition, change management, diversity and inclusion, business partnering, ROI and increases in performance, value adding, and market share.• End-to-End Solutions: Providing a full range of talent solutions from identification of needs, creation of strategy, competency frameworks, skills gap analysis, strategic partnership delivery, benchmarking, employee engagement/experience to learning design, content development, delivery, monitoring, and evaluation.• Data Analysis: Development of data capturing methods and dashboards to support senior leaders in their decision-making processes, providing recommendations to address gaps, and increase building high performing teams.• Employee Experience: Leading employee experience reviews, devising employee engagement methods, and analysing the data captured to identify opportunities to enhance the employee experience. • Organisational Culture and Employer Brand: Overseeing the ongoing development of organisational culture, missions, values, ethics, and brand to attract and retain talent, as well as externally promoting the brand to increase ROI.• Leadership and Soft Skills Training: Ensuring that a client’s employees have what they need to take the client’s company to the next level.• Executive Coaching: Providing executive coaching services to best develop a client’s employees to increase their senior leadership skills.• Clients Include: BT/EE/Plusnet, Institute of Sport (TeamGB), SoftwareONE, Kaplan, Whitehat/Multiverse, Awaris (Unilever), 5app, LogicEarth (SnapChat, AstraZeneca, Bayer, GSK, Nordics Smurfit Kappa), Solvd Together (Deloitte), CVL, CloserStill Media, LDA, HSBC, Cirrus Connect (GSK, Standard Charter, The Crown Estate), Cormis (Novartis), and The Open University.

Key contributions:• Direct and Matrix Talent Management: Directly and indirectly leading teams to deliver requirements, exceed expectations, provide change management, and build cross-network high performing teams.• Employee Development: Developing employee platforms, policies, procedures, employee lifecycle, and culture to increase employee engagement and development.• Talent Acquisition, Retention, and Development: Develop policies and procedures to ensure that Solera was compliant in the 93 countries that it operated in. • Experience design: Invited to develop a multilingual corporate Business School across 37 companies in 93 countries, where there was no prior L&D or HR provision. Delivering learning solutions that take a blended, practice-based approach. From bite-size content, MOOCS, nanodegrees, micro-masters, flipped classrooms, hackathons, with gamification, across a range of devices powered by Bridge (Instructure), putting learners first and creating a new standard of what can be expected of corporate learning content and platforms, creating a new future of learning.• Employee-First Culture: Creating a ‘pull’ rather than ‘push’ culture where people are engaged with professional development, reward, and recognition, and motivated to take part. Responsible for the marketing, recruitment, quality standards, governance, stakeholder management and the P&L of this initiative.• Digital transformation: Implementation and design of a successful digital strategy that has smashed geographical divides and organisational silos. This includes an LMS, virtual classrooms and a wealth of online learning resources.• Data-driven insights: Monitoring and evaluating learner engagement to understand what works and doesn’t, to help improve our offering and align to real business performance requirements e.g. helping sales teams progress their skills to hit their targets and boost company profitability.(Covid-19 redundancy)

Key contributions:• Direct and Matrix Talent Management: Directly and indirectly leading teams to deliver requirements, exceed expectations, provide change management, and build cross-department high performing teams.• People Architecture: Working within Corporate Learning Services to create platforms, competency frameworks, and content for corporate clients, including Pearson, EON, EDF Energy, Foreign & Commonwealth Office, Nesta, Barclays, CIPFA, CMI, GHCQ, Pinewood Studios, Civil Service, NASA, LinkedIn, Facebook, FutureLearn, and College of Law.• Innovation and Partner management: Collaborated with partners including FutureLearn, iTunes U, Amazon Kindle, YouTube, AudioBoom, BBC, Google Play and OpenLearn to create new and innovative employee engagement content to circa 10m people. In addition to commissioning, designing, and producing content from idea inception to go live, managing a global team as well as working with external suppliers and senior stakeholders across the organisation.• Design and Development: Delivering designs and strategies for both internal and client learning solutions across content and platforms that demonstrably increase engagement and drive performance.• Analytics: Establishing and coaching of best practice for excellence through monitoring and evaluating supported by diagnostics and data to ensure that exciting ideas for content and presentation come to the fore and deliver real results.• Project Management: Utilising scrum, agile and waterfall to ensure targets are met and efficiencies made.

Training staff in audits, employment litigation practices, and health & safetyManage business change and culture projects, i.e. PIP and EMAS (change management/business improvement projects)Liaise with project sub teams Undertaking post pilot reviewsDeliver presentations to multiple stakeholders Provide I.T. support for the establishmentProvide support for Line Manager and Senior managersManage the Employment Litigation Budget Liaise with Treasury Solicitors for negotiations in employee litigation settlements To undertake all HR litigation claims and complete the audit programme

Line management of sales teams in a variety of stores across two divisions to train staff effectively to improve turnoverL&D TrainerHR AdministratorCustomer service and HR supportSales Advisor