Hannah Hiler Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

• Organize the submission of all project related documentation required for third party Intellectual Property (IP) approval.• Supervise all interdepartmental communication is complete and current regarding project scope, budget, schedule procurement and development strategies.• Collaborate with project management in the development and processing of all RFP Documents required to procure needed show elements for each attraction.• Facilitate, organize and report project team meetings and maintains action item lists with responsibilities, duties and current status.• Partner with the project’s producers to complete special assignments. Ensure timely and accurate processing of Directives and Change Orders.

Orlando, Florida, United States

• Responsible for the supervision and evaluation of all talent and administrative staff of CityWalk at Universal Studios.• Oversaw all administrative duties are completed in a timely, accurate manner including but not limited to scheduling, payroll, daily flash, contracting, overtime summary and other budgetary functions.• Managed entertainment contracts, stage plots, and riders for various talent. • Supervised live entertainment at eight venues nightly. Including: live bands, dueling piano players, stilt walkers, actors, DJs, etc. • Monitored all performance and backstage areas for quality, safety, etc.• Effectively communicated interdepartmentally with event management, technical operations, marketing, talent booking, revenue operations, food and beverage, and other crucial partners. • Expertly communicated on site logistics to contracted talent and serve as point of contact to over 50 contracted acts.• Oversaw inventory and purchasing of supplies for internal team members.• Managed 30+ Universal performers including conducting yearly reviews, disciplinary documentation, counseling, weekly timecard and overtime approval, scheduling, and daily supervision.• Collaborated with vendors and Talent Booking to draft and execute entertainment contracts and TBRs.

• Provide assistance and support to Event Stage Managers including prep of event documents, event execution, and daily admin tasks.• Supervise performers as manager on duty during events.• Oversee creation of event documents including: staff requests, legal requests, revisions, confirmations, itineraries, per processing guidelines, contracts, and prospectus.• Expertly communicate, both oral and written, with other departments (Marketing/Sales, Community Relations, Publicity, Park Management, Tech Ent, vendors and outside companies)• Coordinate travel logistics for on and off-property events.• Supervise smaller events without management assistance.• Balanced concurrent projects in a high-demand environment by prioritizing assignments and partnering with fellow team leaders• Tracked and updated documentation such as riders, itineraries, schedules, drive on’s and contracts.

Orlando, Florida, United States

• Provide superior, frontline customer service within multiple departments of large retail store.• Manage warehouse logistics of customer orders and deliveries • Skillfully operate POS system for customer purchases• Cash handling

• Coordinate live entertainment for Universal's seasonal events, including Halloween Horror Nights, Grinchmas, Mardi Gras and Rock the Universe. • Support scheduling talent, set management, mass data entry and approving Kronos' timecards• Responsible for high quality of guest service• Manage opening and closing duties for venues• Support entertainment team as Manager on Duty as needed• Partnered with other departments and third party vendors and maintained clear communication • Support entertainment team as Manager on Duty.Assistant Stage Manager- Halloween Horror Nights 2017, 2018 & 2019• Responsible for show quality and operation of entertainment attraction• Oversaw actor’s performance and safety as it adheres to Universal’s Environmental, Health & Safety Policy • Organized daily FYI reports, attendance counseling's, coordinator reviews, and disciplinary documentation • Communicated performance and behavior expectations to performers and coordinators• Responsible for IP management and consistency for Stranger Things HHN house in 2019.Grinchmas- 2018 & 2019• Oversaw logistics and operation for talent at Universal Orlando's Grinchmas live theatre show• Coordinated backstage operation during shows, including prop and set movementsMardi Gras- 2018, 2019 & 2020•Drove communication between tour managers, production managers, and talent• Supported current production needs by overseeing green room and catering logistics• Oversaw set up and logistics of the Universal Orlando Mardi Gras Concerts• Supervised backstage operations to ensure concerts of 8,000+ attendees are successful • Maintained documentation such as riders, itineraries, talent schedules and one sheets• Collaborated with Tour Managers to draft riders for Mardi Gras Concerts and Rock the Universe.• Spearheaded virtual line operation when launched for the Mardi Gras Parade in 2020.

Orlando, Florida

• Facilitated events focusing on promotion and marketing for 3 Orlando radio stations• Cultivated personal relationships with customers and actively worked to expand scope• Set up and maintained proper equipment for on air talent during live broadcasts• Oversee logistics and inventory of supplies and ensure smooth step up and strike

• Created, plan and execute events for college students on campus of 3,000• Spearheaded marketing strategies and graphics designs used for events• Managed events from conception to operation including, set up, strike, budgeting, volunteer staffing, and third party communication. • Oversaw social media presence by creating posts and updates on Facebook, Messenger, Instagram, Snapchat, and Twitter• Supported department with budget of $25,000. Aided in increasing it to $30,000 the following fiscal year.• Oversaw administrative tasks including: handling phone calls, communicating via email, calendar scheduling, photocopying/scanning, database entry, and document filing

Jacksonville, Florida Area

• Attended to guests in an amphitheater setting • Responsibly and knowledgeably served alcoholic beverages • Ad here to all unit and company alcohol service policies and procedures• Provided superior customer service

• Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.• Built strong customer base through providing personalized product guidance, resolving issues, and following up on purchase while continuing to upset products

• Executed multiple duties under extreme pressure • Oversaw training of new employees• Advocated guest satisfaction

• Assistant Manager in training • Processed customer’s payments• Coordinate food preparation