Hannah Hoeffner Email & Phone Number

Thornton, Co

Determines and evaluates all potential students for eligibility. Compliant with FFA guidelines and regulations for disclosure clauses. Exceeds Quality Assurance standards and expectations for all student phone conversations. Operates within strict time guidelines and schedule adherence. Handles all information in a strictly confidential and organized manner, accessing and updating the CRM database with use of LiveVox, LeadWizard, PeopleSoft and Cisco software.

Greater Denver Area

Directed financial operations for the Denver Branch in weekly payroll, AP/AR and Invoicing.Processed and assisted with over 230 external client and vendor accounts.Served as inter-department and employee liaison, with a positive Customer Service attitude. Proficient in Microsoft Office, diligent records keeping, data entry and document organization. Heavy database use with specific deadlines and narrow time constraints.Trained personnel on programs, client software usage and newly-implemented procedures.Supported entire branch through travel, meal, expense report and office space arrangements. Scheduled appointments, webinars and meetings in Microsoft Outlook.Prepared for meeting coffee service, beverage and food arrangements and amenities.

Westminster, Co

Directed facility cleanliness, security and daily operation to create a club experience superior to all fitness clubs. Confident to handle guest complaints with professional resolution. Involved in guest services and account assistance, as well as acquainting members with the latest amenities, classes, events and competitions.Secured memberships by selling guests on alternative payment options in case of potential account cancellations; retained and helped increase customer base in the course of over 5 years.

Westminster, Co

Forecasted inventory for front and back of the house; logged profit and loss statements for cost control, food and beverage goals. Created demographic records of club menu items to plan effective marketing and menu rotation. Meticulously trained employees on sanitation, working conditions and time/temperature standards; accounted for and rigorously inspected incoming inventory, to prevent loss.Customized diet plans for personal trainers’ clients; menu planned for events and functions, plated and expedited food while ensuring customer loyalty through exceeding guests' expectations.(Promoted to Facilities Operations Team Member)

Thornton, Co

Delivered unwavering administrative and security services for C- level directors and executives through visitor management, CCTV/video surveillance and access control. Synchronized all building activity with administrative duties: mail collection for distribution, directing/screening phone calls, creating records, files and reports, as well as assisted in travel, meeting and meal arrangements.Maintained a prominent presence, representing the company at all times with exceptional customer service, attention to detail and absolute confidentiality.

Westminster, Co

Distributed necessary supplies and stocked the line while keeping time in consideration, Calculated preparation & production of the menu and specials in the am and pm shifts to keep labor and food cost low, meeting strict corporate recipe standardization and sanitation requirements.

Westminster, Co

Accelerated the companies' drive to up-sell drinks and merchandise, boost promotions and consistently maintained a high sales average.Delivered a positive guest experience, resulting in brand loyalty with customers. Regulated money, merchandise and beverages; ensured quality products and services by stringent corporate standards.

Associates, Applied Science; Culinary Arts

Certificate Of Completion, Cooking And Related Culinary Arts, General

Activities and Societies: ProStart, FCCLA (Family, Career and Community Leaders of America)College-preparation class.

High School Diploma, General Studies

Activities and Societies: ProStart, Student Yearbook, FCCLA