Hannah Phillips

Hannah Phillips Email and Phone Number

Writer and communicator with extensive experience in PaaS and website hosting. Internal and client communication specialist. Kind, positive presence. 🏳️‍🌈🏳️‍⚧️ @ Kinsta®
los angeles, california, united states
Hannah Phillips's Location
Joshua Tree, California, United States, United States
About Hannah Phillips

I am primarily a writer and communicator. But I also excel in "connecting the dots."Those dots can be different teams in a company or the company and its clients. I create, strengthen, and optimize the human and institutional connections that make progress possible. The world is changing, and the fewer face-to-face interactions we have, the more our words matter.I also have a variety of non-writing experience, like ownership of compliance requests for data and data preservation from governmental agencies, including the FBI, CIA, Scotland Yard, and FISA. Team management, operations (I once planned and executed a company move to a new office, including the build-out of the new space), and direct client support.Love and respect deserve a place in every business! Sometimes, we lose sight of that, but we can always find it again.In some of my earlier recommendations, you'll see the name Michael. That was my old name. 🙂

Hannah Phillips's Current Company Details
Kinsta®

Kinsta®

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Writer and communicator with extensive experience in PaaS and website hosting. Internal and client communication specialist. Kind, positive presence. 🏳️‍🌈🏳️‍⚧️
los angeles, california, united states
Website:
kinsta.com
Employees:
127
Hannah Phillips Work Experience Details
  • Kinsta®
    Customer Communications Manager
    Kinsta® Jul 2024 - Present
    Los Angeles, California, United States
  • Kinsta®
    Customer Operations Manager
    Kinsta® Oct 2020 - Jul 2024
    Los Angeles, Ca
    As Customer Operations Manager, I am a client advocate contributing to the smooth and effective operation of all client-facing teams. I write our email communications, two newsletters, and text for our client interface MyKinsta. I also do research, reporting, and organizational tasks spanning many Kinsta teams. In everything I do, I prioritize the client experience, ensuring that we consider Kinsta clients' needs in all aspects of our client team operations.
  • Data Annotation Tech
    Ai Evaluation And Training
    Data Annotation Tech 2023 - Present
    New York, Ny
    AI chatbot training, response evaluation and comparison, prompt writing, and response writing.
  • Greengeeks
    Technical Writer
    Greengeeks Dec 2018 - Oct 2020
    Los Angeles, Ca
    Wrote or rewrote hundreds of tutorials and blog posts (mainly for WordPress but also a few other CMS) and revamped and updated hundreds of articles in the customer Knowledge Base. Article creation included formatting, SEO optimization, and graphics.
  • Host Collective
    Director Of Communications
    Host Collective Jun 2010 - Feb 2018
    Pasadena, Ca
    Created effective messaging and voice for multiple Windows/.NET cloud hosting platforms and brands (DiscountASP.NET, Winhost, Everleap). Wrote or edited all promotional, press, educational, and informational materials. Established and nurtured a customer-centric corporate culture based on transparency and clear, compelling communication.Key player in branding strategy, reputation management, social media and website property development and management, disaster preparedness and response.
  • Host Collective
    Operations Manager
    Host Collective May 2006 - Jun 2010
    Pasadena, Ca
    Streamlined and restructured support and billing departments, managed build-out of new office space and company move.
  • Powweb, Inc.
    Operations Manager
    Powweb, Inc. Dec 2004 - May 2006
    Los Angeles, Ca
    Established a remote support team spanning varying levels (direct email support, IRC, community forum).Led transition team after company sale to Endurance International Group (now Newfold Digital).
  • Powweb, Inc.
    Technical Support Manager
    Powweb, Inc. Nov 2001 - Dec 2004
    Los Angeles, Ca
    Hired, managed and scheduled local and remote staff. Wrote all customer communication and technical documentation. Built community forum into a powerful, highly-trafficked support and customer retention tool. • Increased the effectiveness and reputation of our technical support by empowering and motivating front-line, customer-facing staff.• Increased customer acquisition and retention by establishing a vibrant and active community that became a popular resource for not only our own users, but our competition’s users as well (creating a continuous stream of “converts”).
  • Affinity Hosting
    Technical Support Manager
    Affinity Hosting Oct 1996 - Apr 2000
    Gardena, Ca
    Hired, trained, managed, and scheduled technical support staff. Created customer communication and documentation. Also performed manual account setup and hands-on Windows server management and maintenance.
  • Affinity Hosting
    Technical Support Specialist
    Affinity Hosting May 1996 - Oct 1996
    Gardena, Ca
    Front line customer support. Affinity was one of the first commercial web hosting companies, creating and establishing industry standards and practices in the new web hosting industry.
  • Q&D Software
    Technical Support
    Q&D Software May 1995 - Aug 1996
    Remote
    Provided technical support for one of the first WYSIWYG website building software packages.

Hannah Phillips Skills

Leadership Customer Experience Writing Social Media Public Speaking Art Online Marketing Web Design Blogging Digital Media Web Development Digital Marketing Customer Relationship Management Strategic Planning Seo Web Community Management Cascading Style Sheets Apache Html Versatile Writer Facebook Internal Communications Marketing Crisis Management Cms Wordpress Editing Php Community Management Technical Communication Metadata Social Media Marketing Email Marketing Css Newsletters Saas Management Podcasting Project Management Strategic Communications Public Relations Product Launch Marketing Strategy Content Management Systems Written Communication Copywriting Copy Editing Cloud Computing Search Engine Optimization

Frequently Asked Questions about Hannah Phillips

What company does Hannah Phillips work for?

Hannah Phillips works for Kinsta®

What is Hannah Phillips's role at the current company?

Hannah Phillips's current role is Writer and communicator with extensive experience in PaaS and website hosting. Internal and client communication specialist. Kind, positive presence. 🏳️‍🌈🏳️‍⚧️.

What skills is Hannah Phillips known for?

Hannah Phillips has skills like Leadership, Customer Experience, Writing, Social Media, Public Speaking, Art, Online Marketing, Web Design, Blogging, Digital Media, Web Development, Digital Marketing.

Who are Hannah Phillips's colleagues?

Hannah Phillips's colleagues are Vladan Milenković, Julio Adam Pratama, Jeff Paul, James Hirwa, Darla Tóth, Katie Soroosh, Joeri Jean Marie S..

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