Hannah Jaum Email & Phone Number

Central Visayas, Philippines

United Kingdom

United Kingdom

Florida, United States

Lead the strategic organization and management of all active projects, utilizing advanced project management tools to ensure meticulous accuracy and adherence to timelines. I drive project success by consistently tracking progress, enforcing strict deadline compliance, and maintaining up-to-date project statuses. Additionally, I play a critical role in enhancing operational efficiency by training and supporting Customer Service Representatives (CSRs), and by developing and implementing streamlined Standard Operating Procedures (SOPs). Through proactive oversight of deadlines and project deliverables, I ensure timely project completion, significantly boosting the overall success and productivity of the team.

Orchestrated end-to-end logistics for shipments from warehouse to Amazon FBA, securing bookings with SPD, LTL, and FTL carriers, monitoring shipments to maintain ETD and ETA compliance, and analyzing projected sales to determine optimal shipping quantities, preventing stockouts.

Oversee the seamless onboarding of Brands or Clients, meticulously refining processes to elevate client satisfaction. Additionally, I offer extensive support to the CEO, managing calendars and emails with precision, organizing professional and personal appointments, and aligning CEO activities with client objectives. Moreover, I deliver insightful monthly reports, meticulously outlining key metrics and achievements, fostering transparency and ensuring alignment with client goals.

Ensure timely email responses within a 24-hour window utilizing Xsellco/eDesk tool, adhering to stringent communication standards. Expertly handle bad-listings cases and swiftly resolve any listing issues, maintaining optimal product visibility and customer satisfaction. Skillfully create reimbursements for inaccurately charged ASINs due to oversize issues, demonstrating keen attention to detail and financial accuracy. Proficiently manage A-Z claims and chargebacks, employing proactive strategies to mitigate risks and uphold client interests with the utmost professionalism.

Manage customer service operations by managing feedback, projecting trends, and overseeing shipment creation to ensure seamless order fulfillment. I spearhead case creation, listing optimization, and return/refund analysis, which enhances customer satisfaction and operational efficiency. Additionally, I implement strategic initiatives to address customer feedback, driving continuous improvement and maintaining high service standards.

Philippines

Efficiently oversee calendar management, ensuring schedules are meticulously organized and appointments are promptly set with precision. Conduct thorough web research to gather pertinent information and support informed decision-making processes. Execute data entry tasks with accuracy and attention to detail, maintaining high standards of data integrity. Handle confidential and personal tasks with discretion and professionalism, demonstrating a commitment to maintaining confidentiality and trust.

I have completed the Rural Impact Sourcing Technical Training (RISTT) Program by the Philippine government that focuses on digital marketing, E-commerce, Web Development, E-mail Marketing and Social Media Marketing. From such training, I learned and experienced developing an eCommerce Website and execute a full-pledged digital marketing campaign.

In a multifaceted role, I excel in delivering exceptional customer service by promptly resolving product-related issues, providing updated promotions, assisting with order tracking, and efficiently processing refunds. I ensure a stellar reputation by managing product reviews and achieving monthly 100% Seller Status. Additionally, I handle various operational tasks, including creating error-free refunds and replacements, upselling products, and managing case creation. Moreover, I oversee the creation of new products and variations via Seller Central, update inventory, and launch promotions. My responsibilities extend to checking listings daily to prevent ASIN hijacking, managing FBA inventory and shipments, and ensuring compliance with Amazon shipping requirements. Furthermore, I liaise with suppliers to facilitate shipping and conduct hazard reviews. In a leadership capacity, I interview and hire applicants, monitor team performance, and conduct coaching sessions, while also managing documentation and generating accurate reports using MS applications like Word, Excel, and PowerPoint.

In a dynamic role, I oversee the company's sales performance, meticulously analyzing data to identify trends and opportunities. I craft compelling proposals to secure new business and respond to customer inquiries with professionalism and efficiency via email correspondence. Additionally, I curate engaging blog content to enhance brand visibility and manage SEO strategies to optimize online presence. Alongside these responsibilities, I efficiently handle administrative tasks, conduct research to support business objectives, and produce high-quality articles to bolster company credibility. Moreover, I undertake various virtual assistant duties to ensure seamless operations and contribute to overall organizational success.

Tagbilaran City, Bohol, Philippines.

I handled Food and Beverage account where I take orders over the phone, follow up deliveries and many more.Popeyes and Pastamania are both based in Singapore.

Cebu City, Cebu, Philippines

In this essential role, I'm dedicated to delivering top-tier customer service, assisting with orders, promotions, and order tracking efficiently. I manage inquiries, maintain error-free processing, and meet key metrics like Average Handling Time. I provide invaluable support, settling accounts, resolving issues, and guiding customers through solutions, all while ensuring a positive experience. Committed to excellence, I adhere to guidelines, offer promotions, and continuously improve to better serve our customers' needs.