Key senior role to the realisation of BCA’s 10 year strategy and the underpinning business plan.Re-building strong foundations for the charity and to look across the organisation's operating model to identify areas that could be made more flexible and more sustainable.This role aims to embed best practice across BCA’s functions, supporting the development of good governance, operational and income generating activity. Co-owner of the 2021-2024 business plan aims and objectives;… Show more Key senior role to the realisation of BCA’s 10 year strategy and the underpinning business plan.Re-building strong foundations for the charity and to look across the organisation's operating model to identify areas that could be made more flexible and more sustainable.This role aims to embed best practice across BCA’s functions, supporting the development of good governance, operational and income generating activity. Co-owner of the 2021-2024 business plan aims and objectives; supporting the management team and the executive in the successful delivery of the plan; that activities are delivered on time, on target, on budget and that lessons learned are recorded and acted on throughout. Show less

Led the National Lottery Heritage Fund project: Securing the Future of Black British History. The project aims were to: - strengthen governance and financial administration- assess ways to improve and grow audiences• Embeds ways to manage relationships with the organisations networks and supporters • Create resources for learning and engagement to support income generationKey outputs of the project were:- New Systems: POS, CRM, Scheduling- Training for staff and… Show more Led the National Lottery Heritage Fund project: Securing the Future of Black British History. The project aims were to: - strengthen governance and financial administration- assess ways to improve and grow audiences• Embeds ways to manage relationships with the organisations networks and supporters • Create resources for learning and engagement to support income generationKey outputs of the project were:- New Systems: POS, CRM, Scheduling- Training for staff and Trustees- Development of the 21-24 business plan- Detailed retail strategy and new merchandise- Recruitment Show less

This role focuses on Volunteer and Project Management with emphasis on recruiting and supporting volunteers, creating and maintaining external relationships with potential referrers and leading on new projects to expand our work to tackle loneliness and social isolation in the older community.Current tasks include:• Leading on `Tea with the GP` project: bringing the tea party initiative into GPs as a form of social prescribing • Recruiting core volunteers • Creating more… Show more This role focuses on Volunteer and Project Management with emphasis on recruiting and supporting volunteers, creating and maintaining external relationships with potential referrers and leading on new projects to expand our work to tackle loneliness and social isolation in the older community.Current tasks include:• Leading on `Tea with the GP` project: bringing the tea party initiative into GPs as a form of social prescribing • Recruiting core volunteers • Creating more volunteering opportunities that aid our work (e.g. in media, marketing, fundraising) • Identifying older beneficiaries using local media and relevant organisations • Running volunteer meetings and training • Managing existing volunteers and beneficiaries • Ensuring policies, procedures and systems are followed e.g. safeguarding policies, seeking references, DBS checks, keeping the database up-to-date Show less

Participating in a team providing administrative support to Clinical Nurse Specialists, triage nurses and the 24/7 team. This role includes day to day administration, taking telephone calls and referrals from health professionals, patients or carers for hospice services as well as providing administrative cover to the inpatients and planned respite wards. This role means being responsible for handling both telephone and face-to-face enquiries in a calm, sensitive and professional… Show more Participating in a team providing administrative support to Clinical Nurse Specialists, triage nurses and the 24/7 team. This role includes day to day administration, taking telephone calls and referrals from health professionals, patients or carers for hospice services as well as providing administrative cover to the inpatients and planned respite wards. This role means being responsible for handling both telephone and face-to-face enquiries in a calm, sensitive and professional manner. Dealing with sensitive callers who may elicit anger , or aggressive and abusive behaviour. Liaising with internal departments, hospitals, social workers or carers; as well as general administrative duties such as- maintaining adequate levels of stationary, processing mail, making room bookings and travel arrangements as other general duties. Show less

I began working for Mitchells and Butlers All Bar One as a part-time waitress and bartender and progressing up to Team Leader level. The role included:Cash handling Stock management Customer Service Team ManagementRisk assessments