Hannah L. Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Successfully conceptualised, developed, and designed 5 websites, all with individual brand elements and identities. Transitioned the company's digital focus to be e-commerce driven which has over 100k in sales within the first year of transition. Started and manage an internship program.

Perth, Western Australia, Australia

One of the 2000 applicants was recruited to join the summer team of 40 staff. Delivering high customer satisfaction through efficient service, preparation, and personalised engagement with customers. Server beverages to 7000 patrons of all ages per RSA requirements, contributing to sales up to $10,000 nightly.

Bull Creek, Western Australia, Australia

Independently coordinated the implementation of a new enrolment system while simultaneously running an intensive school holiday program. My ability to clearly communicate and tailor my customer service management skills enabled me to transition from creating relationships as a teacher to fulfilling leadership and sales positions.

Perth, Western Australia, Australia

Constructed specific lesson plans determined by each student’s swimming ability, interests, and limitations to ensure that a bespoke training program was created for everyone, to maximise the learning experience and passing success.Was selected based on customer feedback statements to be the primary instructor to teach children with specialised learning and social difficulties. Patience, empathy, and coordination are vital to the management of both students and parents with needs. Promoted to aid fellow teachers assessed problematics children’s abilities and reassigning them to a different level (if necessary). This ensured both the child and the other students gain the most out of their lessons whilst also ensuring that the instructors can teach to their full potential by limiting time spent on teaching students who are not competent enough.

Perth, Western Australia, Australia

Aided the company’s transitions to be a part of a virtual community. By creating and executing ideas in a dynamic and relevant way to ensure key messaging is communicated clearly to all relevant stakeholders.

Perth, Western Australia, Australia

Led shifts through peak summer seasons, both managing a team environment as well as conducting regular shifts independently. Strengthen overall sales by playing a key role in increasing daily revenue through the activation of social media during the holiday season. Trusted to manage banking and invoices regularly, balancing cash drawers up to $5000.

Perth, Western Australia, Australia

Conducted both an SEO audit and an audit of the organisation's social media assets. Individually developed, and produce promotional content which was distributed across the company's digital assets and company website and used to solidify brand identity and mission statement as well as to be used as promotional material.

Perth, Western Australia, Australia

Strengthened overall store sales through developing individualised bespoke customer experience techniques. Selected to train incoming staff regarding the restaurant's procedures, culture, and practices. Aided in the construction of a weekly social media posting schedule and menu design.

Perth, Western Australia, Australia

Developed a short film that is to be used as promotional and information material as a part of the organisation's digital assets. Worked with multiple stakeholders to design, develop and execute a short film to digitalise a pop-up book created by young students

Perth, Western Australia, Australia

Recognised for exceptional qualities as a swim teacher through being promoted to teach and mentor new trainee swim teachers within my first 3 months of receiving my swim teaching qualification. Evaluated student performance regularly and provide insight to them to help them improve their stance and techniques. Implemented different learning methods to ensure children were engaged to ensure safety is a top priority.

Perth, Western Australia, Australia

Implemented water safety procedures to ensure the safety of all patrons. Developed both my leadership skills as well as my organisational and management qualities. This role has taught me how to use appropriate language and dialogue to ensure my message is clear for a specific audience ranging from adults to small children.

Perth, Western Australia, Australia

Consistently ran kitchen service for up to 800 patrons over the dinner service each night by implementing organisational and managerial skills. Regularly exceeded customer average spending goals, by employing up-selling techniques

Perth, Western Australia, Australia

First "Proper" job. Here is where I first developed my customer service and time management skills. It was also the first of my development of professional relationships with peers and mentors

Bachelor Of Commerce - Bcom, Marketing, Graduated With Distinction | Top 5 Undergraduate

Activities and Societies: Accepted in the High Achiever Program for excellent academic performance. Curtin University, Perth WA, July.

Intensive Virtual Winter Program, Product Martketing In An Unpredicatable Climate, High Distinction

Achieved a High Distinction in Toulouse University’s Intensive Virtual Winter Program

With Distinction

Activities and Societies: Subject: Media, Philosophy, Psychology, English and Math Cert II in Outdoor Education Graduated.