● Thoroughly examined popular internet sites for accuracy, functionality, and guideline violations ● Viewed video content for graphic or inappropriate content ● Labeled and categorized content and escalated violations appropriately

● Assisted the department buying director on all aspects of product procurement and distribution from the first point of contact with vendors to product hitting individual store locations, including identifying production or logistic issues and providing solutions● Acted as the primary point of contact for all vendors to schedule appointments, request pricing and product samples, discuss results, and negotiate contracts as well as ● Upheld exceptional customer service standards with vendors and company contacts● Maintained all product files by keeping detailed information on pricing, ingredients, packaging, and shipping logistics

Best Buy for Business Account Specialist ● Conducted store visits to more than 40 Best Buy locations to evaluate and train on identifying and accommodating Best Buy for Business customers ● Planned, coordinated, and conducted monthly training meetings, teaching 20+ employees at once on Best Buy for Business solutions and best practices ● Performed administrative duties for Best Buy for Business outside sales associates, including maintaining customer accounts, making follow-up calls, attending site visits, writing quotes, and processing sales Sales Supervisor● Led a team of 30+ sales associates across five store departments in meeting and exceeding daily, monthly, and yearly sales goals● Created and conducted all monthly team training and one-on-one performance reviews● Conducted interviews and played a key role in hiring associates● Worked closely with management, interacting daily to maintain standards, implement new ideas, and ensure continued success for my employees and store District Reward Zone Black Account Manager● Created the elite tier Reward Zone program from the ground up● Trained my district on implementing the program in individual stores, including how to recognize and qualify customers, best practices, and how to bring up the program during every sale● Upheld the highest form of customer service to customers who were to be treated as the most elite by taking them to special events, answering calls at almost any hour, finding in-demand products, and doing everything in my power to meet their needsMagnolia Audio Video Administrative Assistant ● Maintained customer accounts for all purchases in the Magnolia section of Best Buy stores● Scheduled all deliveries and installs● Made follow-up calls and wrote thank-you notes to all customers to ensure satisfaction