• Created a mentorship program database • Assisted with ticketing for orchestra performances• Completed mailing tasks with direction from the office manager

• Support all full-time managers and directors, completed tasks as assigned• Reconcile and process the resort’s cash sales daily, and conduct point-of-sale training for all cash-handlingemployees• Interview and onboard between 300 and 400 employees annually across 16 departments• Recover guest troubleshooting scenarios that have been labeled “most advanced” by management• Correspond with and act as a liaison to all guests who reach out to the resort team electronically• Administer and organize vendor communication for events hosting 15,000 people each year• Build and program resort products and services into the point of sale for five departments

• Resolved guest conflict at the front desk as well as via email• Unlocked and opened all buildings for business daily• Processed daily cash intake and balances financial bookkeeping accordingly• Programmed the back end of the Micros point of sale at a proficient level• Communicated across the department and with managers to keep day-to-day operations running smoothly

• Utilized sales skills in order to optimize the guest experience• Worked with an electronic point-of-sale system to process memberships and sell tickets• Answered phones and assisted guests with questions and concerns

• Consulted with the music director and cast on transposition, phrasing, and intricacies of scores• Assisted with vocal warm-ups and direction in rehearsal• Performed in the orchestra for all shows, filling in for the music director for 1/3 of them