Hannah Boyd Email & Phone Number

Columbia, Md, Us

Dayton, Ohio, United States

 Coordinates and integrates Enterprise Mission Assurance Support Service (eMASS) to minimize and manage risk responsibility to maintain the organization’s Authorization to Operate (ATO) Utilizes The National Institute for Standards and Technology’s (NIST) RMF to guide the organization on standard processes for risk management Reviews 100+ organizational artifacts, Controls and Assessment procedures following the Continuous Monitoring Plan requirements for daily, weekly, monthly, quarterly, and semi-annualand annual reviews Actively engaged on 3 Annual Assessments to support the enclaves Authorization Determination Date Manages the Host Based Systems Security (HBSS) tool to delegate tasks to System Administrators such as building and developing policies, validating STIG compliance, and managing agent updates and deployments  Coordinates Tripwire File Integrity Manager tool with other ISSOs, monitoring file system changes, deployments, researching and analyzing weekly adjustments to the enclave baseline Reviews and adjusts Plan of Action and Milestones (POA&M) tracking and mitigation every 90 days for multiple enclaves with varying classification (unclassified, Secret) and applicable categorization levels Creates and manages enclave documentation including Service Level Agreements, Standard Operating Procedures, System Security Plan, Mobile Device Management, and additionalsupporting documents and evidence on an as-needed basis Primary subject matter expert for STIG compliance, actions include tracking current releases; monitoring STIG status; tracking technical compliance; maintaining appropriate documentation Analyzes all the hardware, software, and Ports Protocols Services Management (PPSM) in AFRLmonthly to keep organizational records and documentation up to date

Columbus, Ohio, United States

Columbus, Ohio, United States

Falls Church, Virginia, United States

• Guided employees 500 times weekly with troubleshooting the in-house mobile Redfin app over the phone and through email correspondence• Resolved and responded to 30-40 incoming IT issues from employees in the Zendesk ticketing system daily• Lead the IT setup of computer workstations, printers, conference room, and network for the reopened Redfin Denver, CO office• Completed troubleshooting 125 laptops a week on Windows and Mac • Performed onboarding, offboarding, and role transfer procedures for new, terminated, and existing employees 4 times a month• Assisted 50 employees daily with registering their personal devices and helping them perform password resets in Okta

Hagerstown, Maryland, United States

• Directed in-house providers/employees on how to use AuthentiCare, an in-patient homecare claims submission system across multiple states• Trained other agents on professional customer communication• Preformed 250 weekly troubleshooting tasks with both Apple iOS and Android mobile devices• Utilized MS Excel, Teams, SharePoint and ServiceNow to communicate, organize, and enter in data for the company’s records• Assisted taking and processing State and Federal tax payments online through the Denver Sy1 and Blue Zone payment submission portals

• Input product data into CAO, an inventory app used to track sales, product quantity, and incoming orders• Coordinated store visits with outside vendors 2 times a week

Rockville, Md

Assisted in constructing and painting theatre sets, operated spotlight during shows, prepared and served beverages in accordance to customer requests, maintained proper dining hygiene standards, assisted in seating arrangements for guests

Washington D.C. Metro Area

Organized records, distributed information for company events and updates

Washington D.C. Metro Area

operated register during sales transactions, maintained store aesthetic and inventory, moved product on sales floor to increase profit and regulate inventory, handled and interacted with clients and their pets

Washington D.C. Metro Area

Organized store’s product and inventory, labeled store merchandise with price information, answered and responded to any customer inquiries or concerns

Bachelor Of Science - Bs, Cybersecurity

Associate'S Degree, General Studies

High School Diploma