Hannah Mae Ramos Email and Phone Number

Accounts Receivable Specialist Team Leader• Conducting training to new hire• supervising and checking team productivity, accuracy, and proper completion of assigned tasks• Client meetings - Financial Weekly Meeting• Conducting Team meeting for updates, reminders or instructions.• Data Entry Tasks/ Account Receivable Tasks: Enter Invoices into the system and make sure to match the amount• Reconciling and checking invoice amount to match the check amount.• Filling out refund forms that will be sent to accounts payable.• Checking the team saved files or refund forms and backup files• Manage queries and requests from the team. • Send email to request backup or to confirmation if no invoices are included in the file.• Research in the system if the check should be posted. • Maintain and observe absolute confidentiality of AR transactions records and documents. • Verifies entered data by reviewing, correcting, deleting or re-entering data• Maintains operation by following policies and procedures; reporting needed changes

• Conducting training, coaching, supervising and mentoring team members to ensure productivity accuracy, and proper completion of assigned tasks• Monitoring time, attendance, leave requests and enforcing compliance with company procedures relating to tardiness/absenteeism and arranging covers to facilitate smooth flow of operations.• Client meetings• Team meetings to inform team members on company news and updates and to make sure everyone is aware on their assigned tasks. • Data Entry Tasks/Payroll Tasks: Approving timecards, sending email to facilities to confirm overtime or no signature timesheets or missed punches forms• Outbound and Inbound Calls• Sending out invoices and Creating Invoices• Creating manual checks, changing facility or employee rates and Adding employee bonuses• Sending facility reports or PBJ reports• Editing and Sending out 8850’s, • Entering new employee taxes• Update and maintain information on computer systems• Verifies entered data by reviewing, correcting, deleting or re-entering data: combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.• Secures information by completing data base backups• Maintains operation by following policies and procedures; reporting needed changes

• Handled Internet and Phone issue• Used ticketing systems to manage and process support actions and requests• Assisted customers in identifying issues, troubleshooting and explained solutions to restore service and function• Documented support interactions for future reference• Researched product and issue resolution tactics to address costumer concerns• Explained security measures in simple terminology to help users understand malware and phishing threats