Hannah Bernard Email & Phone Number

London, Gb

Boston, Massachusetts, United States

I help plan, coordinate, and run research studies at ZOE! I also help turn scientific questions into data-driven answers. This includes studying participant habits, introducing engagement strategies, and learning from the outcomes of past research studies to help create more successful study protocols in the future. Recently I have collaborated within a cross-functional team to run a randomized control trial (METHOD) looking to prove efficacy of a personalized dietary action plan on health outcomes. I authored and continuously edited study communications to ensure task clarity and participant engagement in addition to monitoring study compliance for 300+ participants to find opportunities to add initiatives which increased study compliance.

Boston, Massachusetts, United States

Support customers via the in-app chat service and over the phone throughout the customer journey, particularly during the testing and result phases of the program. Have a comprehensive understanding of the scientific protocol and all tasks customers are to complete. Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required. Address customer complaints in a compassionate and patient manner. Strive to achieve high customer satisfaction by going above and beyond. Motivate and encourage customers across the customer journey to maximize customer satisfaction. Identify customer concerns and escalate to management/other teams where necessary. Continuously improve the customer support process using insight into the overall experience, tracking feedback, and providing such at team meetings. Understand customers’ results and communicate the science in an accessible way.

Boston, Massachusetts, United States

Recruit and screen potential study participants in the Greater Boston Area. Conduct literature reviews and extract relevant information into Excel. Test validity of physical activity assessment tools against Doubly Labeled Water to find a more cost-effective method for measuring energy expenditure. Finalizing paper for submission to journals and presented poster at BNORC’s annual meeting.

Canandaigua, New York, United States

Checked patients in, made sure all necessary paperwork was filled out, arranged follow up appointments, and collected due payments. Scheduled tests, surgeries, and consultations directed by the provider for patients. Met deadlines and responded to unpredictable situations with good judgement.

Geneva, Switzerland

Formatted a national market assessment protocol template that has been used in countries around the world to evaluate food fortification efforts. Prepared tailored reporting templates based on needs of different stakeholders in the food industry. Created guidance documents on the utilization of mobile and web applications.

Boston, Massachusetts, United States

As a team sampled 142,031 products through guerrilla sampling, private events, and store demonstrations. Interacted with customers and discussed nutritional benefits of product. Raised brand awareness and increased sales in Boston.

Boston, Massachusetts, United States

Analyzed monthly sale trends to detect customer purchasing habits . Researched and categorized grants applicable to the market. Reached out to yearly Boston donors for contributions to annual Harvest Party fundraiser. Led educational tours for the public focusing on sustainability and local food.