Hannah Meliani Email & Phone Number

Barcelona Y Alrededores, España

- Manage accounts of all sizes
- Evaluating local market characteristics, trends and drivers
- Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a
regular and effective basis.
- Train new and/or existing clients on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform.
- Discuss opportunities with partners that will help improve business by using Booking.com BVs internal tool of priority setting;
- First point of contact for accommodation clients, answering questions and queries, taking action as needed.
- Advice accommodation partners regarding their webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions;
- Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website
- Looking after IT/administrative related tasks
- Assist credit control in taskes related to invoices and change of ownership.

Bora Bora French Polynesia

- Handled all guest interactions with the highest level of hospitality and professionalism.
- Manage room reservations, room assignation, checkin and checkout.
- Prepare bills, handle and process checkouts, take payments.
- Control the income and other operational movements of the hotel, collect and issue invoices.
- Perform safe deposit box control and currency exchange.
- Daily and constant communication with all hotel departments to perform front desk activities at its best with the aim to go above and beyond guest expectations.
- Resolved customer complaints and assisting them in all inquiries in connection with other hotel departments.

London, Royaume-Uni

- Assist the Food & Beverage Manager with the smooth running of the Food & Beverage departments on a day to day basis and support effective communication within and between departments.
- Supervises stock rotations and catering supplies, and identifies any needs.
- Supervises and checks the bar, restaurant, meeting rooms set-up, menu, presentation.
- Develops high quality relationships with guests anticipating their needs in order to go above and beyond guest expectations.
- Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations.
- Ensures cash and card management is correctly handled.
- Measures customer satisfaction and implement new measures in case deficiencies

Malta

Benidorm

Bachelor'S Degree, Tourism And Hospitality Management, Finland

First semester 2010-2011 : Student exchanges between university. Hotel and Managment degree Study Progamme in English.

Bachelor Degree, Tourism And Hospitality Management, Euroaula School- Barcelona