Hannah Moesser, Pmc-I®, Cspo®, Mba Email and Phone Number

Software product manager and product owner responsible for core Spectrum Mobile functions across a web portal and a mobile application (Android and iOS) for 4 million users• Drive roadmap through implementation of multiple new feature builds, including MVP and enhancements, from inception through delivery• Work closely with stakeholders to understand high-level business requirements, partner with UX and design teams to translate requirements into functional designs• Identify and address areas of enhancement outside of official roadmap items• Write user stories and work with technical leads to pre-refine stores; host Agile refinement sessions with dev and QA teams• Work with Scrum Master and technical leads to establish sprint plan• Work with QA teams to test functionality and with release managers to ensure seamless delivery to customers• Partner closely with back-end engineering teams to support front-end applications• Maintain and refine development backlog of work available to be picked up based on priority and team capacity• Prioritize and triage defects occurring in mock, UAT, and production environments• Monitor customer feedback, be the Voice of the Customer advocating on their behalf in every stage of process

• Function as SME/product domain owner for two business-critical Salesforce features• Responsible for evaluating system functionality, identifying areas of improvement, and engaging with development to enhance system usability via new feature requests and bug fixes• Work cross functionally across the organization to understand stakeholder needs; write user stories and work with technical project management in planning and refinement ceremonies to convey business need for development• User acceptance test new feature enhancements in sandbox before implementation into production• Manage Salesforce create/read/edit/delete permissions via profile and permission set updates• Create and maintain a Master File documenting fields, processes, and systems to function as the source of truth for the business• Use SQL, PostgreSQL, Salesforce SOQL, and Excel for reporting and analysis of data integrity; audit mission-critical status fields

• Work with Salesforce development team to User Acceptance Test new code and system workflow for critical features in sandbox before implementation into production to ensure user story-based stakeholder requirements are met on system automation and critical field lockdown.

• Project Coordinator for a multi-year initiative to clean underlying data sources that power Zayo’s operations, with a focus on Building and Location objects in Salesforce.• Support 30 “validators” across multiple functional teams responsible for data validation. Assign validation tasks, create timelines, built reports and dashboards to track project progress, and communicate project status updates to key stakeholders.• Audit Salesforce records to determine proper values for mission-critical status fields, bulk update fields resulting in 300K+ corrected records.• Provide subject matter expertise on two salesforce system features to support an effort ensuring accurate and competitive pricing across markets.

• Established strong working relationships with client stakeholders to thoroughly understand their hiring needs and successfully function as their outsourced recruiting partner• Researched market salary and hiring trends; industries include tech, manufacturing, consumer goods, and business services. • Managed flow of incoming active candidates in client’s system and sourced passive candidates.• Facilitated entire recruitment process from initial screening through offer generation; executed reporting on requisition performance in Excel.

• Screened technical candidates to determine qualifications while building strong working relationships; industries included tech, telecom, and healthcare. • Logged candidate actions in Salesforce/Jobscience ATS and Excel; monitored posted requisitions.• Successfully guided candidates through initial contact to offer stages for contract and direct-hire positions.

• Built and managed a demand generation team of four account managers, trained on B2B email marketing and campaign management techniques.• Generated reporting on campaign analytics and established strong working relationships with clients.• Used Excel to track monthly revenue generation and worked with Accounts Receivable to ensure proper invoicing. Consistently increased department revenue month-over-month.

• Developed content marketing campaigns for clients, including creating and formatting emails and landing pages for client approval. • Responsible for generating content syndication marketing campaigns through Marketo.• Assisted with formatting and quality assurance monitoring of campaign results and delivery of those results to clients.

Managed store budget, ordered training and store supplies accordingly, conducted audits of cash drawers. Maintained Oracle HRIS by logging employee reviews, processing salary changes, and managing transfers. Trained management on and maintained newly implemented IBM Kenexa applicant tracking system. Screened applicants, delivered offers letters, and initiated pre-employment processes, including background and drug checks, and I-9, Colorado Affirmation of Legal Work Status, WOTC Survey documentation. Handled new hire on-boarding and orientation. Conducted initial and follow-up training on store SOP.

Internship position: Worked with children from around the world, ages 1-18, whose families were seeking asylum in Austria. Assisted with mediation of disputes between children due to cultural miscommunication along with co-hosting a both a study group and an activities group.