Hannah Mooney Email and Phone Number

Now that I have passed my probation, I am thrilled to share that I am now working at Look Ahead Care, Support & Housing, leading a number of supported living settings for adults with learning disabilities, autism and complex needs across London.

Crossroads Care Surrey is a leading, registered charity that has been providing vital respite breaks to unpaid carers in Surrey for over 40 years. Our core purpose is to improve the quality of life of unpaid carers and the people for whom they care and to foster their physical and mental well-being, as well as raise the profile or carers within the community. As Head of Care Operations, I am Registered Manager with the CQC, Caldicott Guardian and Safeguarding Lead for the organisation, alongside leading high profile projects. This involves operating at a strategic level, being comfortable with board level interaction and maintaining internal and external stakeholder relations.

Responsibilities:- Managing multi-site CQC registered services, providing residential care/supported living to people with learning disabilities in Surrey and ensuring compliance and quality. - Line Management responsibilities for a large team of 80 staff; including direct and delegated supervisory responsibilities, absence management, performance management and team building. - Actively promoting co-production with customers, their families and health and social care professionals, to ensure the health and wellbeing of all of the people who live in our services. This involves multi-agency working and networking at a high level. - Championing personalised services and strength-based practice in line with Surrey’s Adult Social Care Strategy and Commissioning Vision. - Managing safeguarding in our services, including completing Section 42 enquiries and attending multi-agency safeguarding panel meetings. - Working closely with our partners in health (CTPLD; Medicines Optimisation team; Surrey Community NHS Dental Service; CHS Rapid Response teams etc.) to ensure that high quality and safe care is provided. - Budget management and improving service efficiency. - Managing recruitment/onboarding and succession planning. - Delivering and outsourcing bespoke training for staff in a range of subjects including Mental Capacity Awareness, Positive Behaviour Support and Equality & Diversity. - Taking responsibility for my own continuous professional development (recently Skills for Care’s ‘Lead to Succeed’ course) and maintaining an adequate level of knowledge and skills pertaining to the role, including any changes to legislation.

Responsibilities:- Leading a large, multi-site team of staff to enable customers to take part in outcome-based activities that met high standards relating to support and safety. - Processing new and existing customer referrals/service changes, driving increased turnover. - Managing budgets, including the completion of monthly reports.- Leading the team to give customers appropriate care and support in relation to their personal care, health and medical needs. -Safe administration and recording of medication, as well as assessing staff competency to do so. - Modelling and encouraging respect, privacy and dignity. - Overseeing the link-working of all customers to maximise accessibility and inclusion.- Auditing customer files. - Actively motivating, encouraging and developing staff to ensure a high level of competence, professionalism and customer focus through formal/informal supervision and appraisals. - Leading employment investigations and chairing disciplinary, capability and grievance hearings. - Working in a structured, proactive way in order to manage all resources effectively, ensuring that there were effective staff rotas in place. - The authorisation and recording of all staff leave and judicious attendance management. - Driving solutions in response to recruitment needs; including monitoring safe staffing levels, responding to an increase in 1:1 requirements, writing job advertisements, following safe recruitment processes, interviewing candidates and coordinating appropriate induction training. - Communicating effectively and professionally with customers, their support networks, health professionals and social care professionals - Training staff across the county and coaching/mentoring others. - Ensuring appropriate storage of information in accordance with IG policies and GDPR. - Championing the health and safety of myself, my team and others. - Actively promoting company business objectives and core values.

Responsibilities:- Planning, teaching and assessing across all subjects in the National Curriculum.- Working with the SEN Coordinator to: write and review Individual Education Plans; implement any interventions through 1:1/small group teaching; differentiate learning accordingly; attend Statutory Assessment/ Review meetings; and seek expert advice from outside agencies. - Co-ordinating and leading 47 Year 3 children on a residential trip.

Responsibilities:- Responsible for the start-up, launch and strategic delivery of Guildford’s Cafe Revive.- Recruitment, talent acquisition and training of full team of staff; management of staff rotas and holiday allocation.- Stock management within the retail supply chain and minimising waste.- Facilitating the delivery of exemplary customer service and problem solving.

Responsibilities:- Delivery of award-winning recruitment advertising campaigns for a portfolio of blue-chip companies, including Walkers Crisps, Kraft, Lidl, Fidelity Investments, B&Q and Deloitte & Touche.- Liaison with HR departments at these companies to drive tailored talent acquisition campaigns.- A media spend in excess of £1million.- Seeing projects through via their creative execution to their final appearance in national press, trade publications, on the web, radio and via a range of marketing tools such as information packs and mailshots.

Responsibilities:- Delivery of recruitment advertising for the BBC and national and local government agencies.

Responsibilities:- Following work placements at Anderson Burnbreck and Ogilvy & Mather, immersion in the delivery of agency-led solutions for recruitment advertising.- Networking with media organisations to build effective working relationships.