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Hannah Nicholson Email & Phone Number

Program and Data Analyst at U.S. Department of Veterans Affairs
Location: Canandaigua, New York, United States 11 work roles 2 schools
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Current company
U.S. Department of Veterans Affairs
Role
Program and Data Analyst
Location
Canandaigua, New York, United States
Company size
196176 employees

Who is Hannah Nicholson? Overview

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Hannah Nicholson is listed as Program and Data Analyst at U.S. Department of Veterans Affairs, a with 196176 employees, based in Canandaigua, New York, United States. AeroLeads shows a matched LinkedIn profile for Hannah Nicholson.

Hannah Nicholson previously worked as Data Analyst at U.S. Department Of Veterans Affairs and Program & Data Analyst at U.S. Department Of Veterans Affairs. Hannah Nicholson holds Master Of Public Health - Mph, Epidemiology from University At Albany.

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U.S. Department of Veterans Affairs

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Profile bio

About Hannah Nicholson

Experienced Data Analyst with a demonstrated history in data management, reporting, and data visualization creation. Skilled in Excel, Power BI, Salesforce, Tableau, SQL, and Avaya telephony technologies. I have over a decade of experience working for the federal government and built a call center analytics department from the ground up. I develop data-driven solutions to continually improve metrics and achieve Key Performance Indicators.

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Hannah Nicholson's current company

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U.S. Department of Veterans Affairs
U.S. Department Of Veterans Affairs
Program and Data Analyst
Canandaigua, NY, US
Website
va.gov
Employees
196176
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11 roles

Hannah Nicholson work experience

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Program & Data Analyst

U.S. Department Of Veterans Affairs

Washington, Dc, Us

• Analyze call center data and forecast future call volume and staffing requirements. Review forecast accuracy and make proactive recommendations to minimize variances.• Team leader for Salesforce CRM design and development project. Writes and refines business requirements. Provides UX feedback and executes user acceptance testing. Identifies and logs test case defects in Agile Accelerator. • Creates data visualizations through Power BI and Excel to summarize call center performance highlighting business unit performance.

Sep 2019 - Dec 2023

Administrative Officer

U.S. Department Of Veterans Affairs

Washington, Dc, Us

• Redesigned call center reporting templates to highlight key performance indicators for internal and external stakeholders.• Sharepoint designer and administrator for the business unit and VA Central Office.

Feb 2016 - Sep 2019

Health Science Specialist, Veteran'S Crisis Line

U.S. Department Of Veterans Affairs

Washington, Dc, Us

• Subject matter expert for call center modernization project, VCL Microsoft CRM development.• Assed emotional, functional and/or psychological conditions of callers by implementing suicide/mental health crisis prevention strategies and completing necessary documentation.• Detailed to Program Analyst to assist data management team. Duties include: running daily call volume and staffing metrics, completing monthly reports for internal and external stakeholders, maintaining and updating datasets and collaborating on projects to upgrade phone systems.

Jan 2012 - Feb 2016

Adjunct Professor - Research Methods & Introduction To Health Sciences

Kaplan University

Chicago, Il, Us

•Instruct students on current health events, public health principles, career path guidance, scientific research methods, data analysis, and interpretation utilizing Tableau Software.

Jul 2012 - Mar 2016

Prevention Services Coordinator

Proaction Yates Office For The Aging
Apr 2010 - Jul 2011

Intern

Say Rural Health Network
May 2008 - Aug 2008
Team & coworkers

Colleagues at U.S. Department of Veterans Affairs

Other employees you can reach at va.gov. View company contacts for 196176 employees →

AT Arthur Tabakian Arthur Tabakian Colleague at U.S. Department Of Veterans AffairsAlbany, New York, United States View → RH Reginald Hutson Reginald Hutson Colleague at U.S. Department Of Veterans AffairsGlendale, Arizona, United States View → MF Marc Frederick Marc Frederick Colleague at U.S. Department Of Veterans AffairsYelm, Washington, United States View → CM Cheryl Morris Cheryl Morris Cheryl Morris Cheryl Morris Colleague at U.S. Department Of Veterans AffairsMarion, Indiana, United States View → SM Shatessa Mickles Mhrm Shatessa Mickles Mhrm Colleague at U.S. Department Of Veterans AffairsGreater St. Louis, United States View → SB Stevia Baldwin, Psy.D. Stevia Baldwin, Psy.D. Colleague at U.S. Department Of Veterans AffairsUnited States View → CD Claudette Dorsey-Earl Claudette Dorsey-Earl Colleague at U.S. Department Of Veterans AffairsWinston-Salem, North Carolina, United States View → TG Tim Griffis Tim Griffis Colleague at U.S. Department Of Veterans AffairsTipp City, Ohio, United States View → KR Kevin Reynolds Kevin Reynolds Colleague at U.S. Department Of Veterans AffairsSalem, Virginia, United States View → KT Keashia Thomas Keashia Thomas Colleague at U.S. Department Of Veterans AffairsPalatka, Florida, United States View →
2 education records

Hannah Nicholson education

Master Of Public Health - Mph, Epidemiology

University At Albany

Bachelor Of Arts - Ba, Health Science & International Studies

Suny Brockport
FAQ

Frequently asked questions about Hannah Nicholson

Quick answers generated from the profile data available on this page.

What company does Hannah Nicholson work for?

Hannah Nicholson works for U.S. Department of Veterans Affairs.

What is Hannah Nicholson's role at U.S. Department of Veterans Affairs?

Hannah Nicholson is listed as Program and Data Analyst at U.S. Department of Veterans Affairs.

Where is Hannah Nicholson based?

Hannah Nicholson is based in Canandaigua, New York, United States while working with U.S. Department of Veterans Affairs.

What companies has Hannah Nicholson worked for?

Hannah Nicholson has worked for U.S. Department Of Veterans Affairs, Kaplan University, Proaction Yates Office For The Aging, University At Buffalo, and Nys Department Of Health -Aids Institute.

Who are Hannah Nicholson's colleagues at U.S. Department of Veterans Affairs?

Hannah Nicholson's colleagues at U.S. Department of Veterans Affairs include Arthur Tabakian, Reginald Hutson, Marc Frederick, Cheryl Morris Cheryl Morris, and Shatessa Mickles Mhrm.

How can I contact Hannah Nicholson?

You can use AeroLeads to view verified contact signals for Hannah Nicholson at U.S. Department of Veterans Affairs, including work email, phone, and LinkedIn data when available.

What schools did Hannah Nicholson attend?

Hannah Nicholson holds Master Of Public Health - Mph, Epidemiology from University At Albany.

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