Hannah Nicholson

Hannah Nicholson Email and Phone Number

Program and Data Analyst @ U.S. Department of Veterans Affairs
Canandaigua, NY, US
Hannah Nicholson's Location
Canandaigua, New York, United States, United States
About Hannah Nicholson

Experienced Data Analyst with a demonstrated history in data management, reporting, and data visualization creation. Skilled in Excel, Power BI, Salesforce, Tableau, SQL, and Avaya telephony technologies. I have over a decade of experience working for the federal government and built a call center analytics department from the ground up. I develop data-driven solutions to continually improve metrics and achieve Key Performance Indicators.

Hannah Nicholson's Current Company Details
U.S. Department of Veterans Affairs

U.S. Department Of Veterans Affairs

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Program and Data Analyst
Canandaigua, NY, US
Website:
va.gov
Employees:
196176
Hannah Nicholson Work Experience Details
  • U.S. Department Of Veterans Affairs
    Program And Data Analyst
    U.S. Department Of Veterans Affairs
    Canandaigua, Ny, Us
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  • U.S. Department Of Veterans Affairs
    Data Analyst
    U.S. Department Of Veterans Affairs Dec 2023 - Present
    Washington, Dc, Us
    Department of Geriatrics Extended Care
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  • U.S. Department Of Veterans Affairs
    Program & Data Analyst
    U.S. Department Of Veterans Affairs Sep 2019 - Dec 2023
    Washington, Dc, Us
    • Analyze call center data and forecast future call volume and staffing requirements. Review forecast accuracy and make proactive recommendations to minimize variances.• Team leader for Salesforce CRM design and development project. Writes and refines business requirements. Provides UX feedback and executes user acceptance testing. Identifies and logs test case defects in Agile Accelerator. • Creates data visualizations through Power BI and Excel to summarize call center performance highlighting business unit performance.
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  • U.S. Department Of Veterans Affairs
    Administrative Officer
    U.S. Department Of Veterans Affairs Feb 2016 - Sep 2019
    Washington, Dc, Us
    • Redesigned call center reporting templates to highlight key performance indicators for internal and external stakeholders.• Sharepoint designer and administrator for the business unit and VA Central Office.
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  • U.S. Department Of Veterans Affairs
    Health Science Specialist, Veteran'S Crisis Line
    U.S. Department Of Veterans Affairs Jan 2012 - Feb 2016
    Washington, Dc, Us
    • Subject matter expert for call center modernization project, VCL Microsoft CRM development.• Assed emotional, functional and/or psychological conditions of callers by implementing suicide/mental health crisis prevention strategies and completing necessary documentation.• Detailed to Program Analyst to assist data management team. Duties include: running daily call volume and staffing metrics, completing monthly reports for internal and external stakeholders, maintaining and updating datasets and collaborating on projects to upgrade phone systems.
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  • Kaplan University
    Adjunct Professor - Research Methods & Introduction To Health Sciences
    Kaplan University Jul 2012 - Mar 2016
    Chicago, Il, Us
    •Instruct students on current health events, public health principles, career path guidance, scientific research methods, data analysis, and interpretation utilizing Tableau Software.
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  • Proaction Yates Office For The Aging
    Prevention Services Coordinator
    Proaction Yates Office For The Aging Apr 2010 - Jul 2011
  • University At Buffalo
    Project Staff Assistant
    University At Buffalo Oct 2009 - Apr 2010
    Buffalo, Ny, Us
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  • Nys Department Of Health -Aids Institute
    Intern
    Nys Department Of Health -Aids Institute Sep 2008 - May 2009
    Albany, New York, Us
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  • Say Rural Health Network
    Intern
    Say Rural Health Network May 2008 - Aug 2008
  • Nys Office Of Mental Health
    Data Management
    Nys Office Of Mental Health Oct 2007 - May 2008
    Albany, Ny, Us
    View

Hannah Nicholson Education Details

  • University At Albany
    University At Albany
    Epidemiology
  • Suny Brockport
    Suny Brockport
    Health Science & International Studies

Frequently Asked Questions about Hannah Nicholson

What company does Hannah Nicholson work for?

Hannah Nicholson works for U.s. Department Of Veterans Affairs

What is Hannah Nicholson's role at the current company?

Hannah Nicholson's current role is Program and Data Analyst.

What schools did Hannah Nicholson attend?

Hannah Nicholson attended University At Albany, Suny Brockport.

Who are Hannah Nicholson's colleagues?

Hannah Nicholson's colleagues are Cynobia Johnson, Heather Trivellin, Kristey Mchenry, Bethany Sutton, Ann Bay, Mattie Colton, Rachel Pu.

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