Hannah Howard Email & Phone Number

Newark, Delaware, United States

Oversees daily operations of a furniture retail store that annually generates $11.5 million in sales. Ensures productivity standards are being met across workflows; identifies deficiencies in workflow and reassigns associate support throughout the store as necessary.Utilizing company direction, floor moves are precisely planned, ensuring a clear set of steps for the team to complete within a designated amount of time.Fulfilled roles outside of regular duties to ensure the needs of the business were consistently met, preventing gaps in service and support for both customers or employees.Monitors daily truck processing of 600-1000 cartons, equivalent to approximately 10,000-14,000 individual items.Trains and supervises new sales associates: ensures trainees develop a comprehensive understanding of company merchandising and processing standards; follows up with team members as needed and conducts quarterly reviews of associates’ performance.Provides prompt and exceptional customer service by greeting and assisting customers, and resolving customer inquiries and complaints at the store level.Analyzes inventory, daily sales, and customer-feedback reports to ensure satisfactory service and efficient merchandise placement throughout the store; relays critical information to appropriate team members.Writes monthly management and weekly associate schedules, ensuring appropriate staffing coverage to fulfill business needs.

Delaware, United States

Oversaw labor planning and scheduling of lifeguards across 7 pools throughout all 3 Delaware counties, finding appropriate coverage promptly when needed. Monitored daily chemical readings and balancing of pools, adding chemicals when necessary to maintain balanced chemistry.Validated high quality of work ensuring 100% satisfaction from both pattons and property management. Managed professional relationships with property management and complied with apartment complex maintenance; interacted with patrons daily.