Hannah Poertner Email & Phone Number

Recognize and execute process enrichment solutions to enhance efficiency and accuracy of survey data. Participate in data editing, verification, evaluation, and statistical assessment generated from survey questionnaires. Provide technical analysis resolutions on income, costs, personnel, cost efficiency, pay, and production data as presented in MGMA survey. Develop and uphold project test strategies, perform quality assurance testing on various platforms, and use JIRA to track issues to facilitate clear and concise reporting of test results and subsequent error resolutions.• Administered preparation of web and Excel questionnaires for the Cost and Revenue survey and Practice Operations survey in 2022 report year and saw projects through to their on time completion and publication.• Maintained data integrity by reducing data discrepancies by a minimum of 15% through effective quality control measures. • Assisted with the DataDiscovery project through multiple rounds of QA testing, communicating software requirements with shareholders, and verified data used on the platform.

Offered primary customer support to department by utilizing ORCA and Excel databases. Offered technical interpretation to MGMA reports and associated products and services. Audited external resources and process documents, such as FAQs, glossaries, user manuals, and instructional videos with validating and notifying team members accordingly. Delivered outstanding client service and exhibited expertise in data processes.• Expanded scope of submitted data by incorporating additional relevant information from external sources.• Identified patterns and trends in survey data and produced actionable insights for stakeholders.

Golden, Colorado, United States

Responded to incoming calls from patients, specialist clinics, pharmacies, and physicians. Trained new employees on office policies and software. Managed medical record requests and receipt of medical records. Developed and maintained interpersonal relationships to foster collaborative work environment. • Accurately imported external medical records from specialized clinics and primary care physicians into patients’ charts. • Investigated patient concerns and complaints, demonstrating strong commitment to patients’ quality care with over a 95% resolution rate.

Bachelor Of Arts - Ba, Entrepreneurial And Small Business Operations

Associate Of Science - As, Business Administration And Management, General, 3.75

Activities and Societies: Magna Cum Laude