Hannah Rhodes

Hannah Rhodes Email and Phone Number

AVP Platform Transformations at Teachers Credit Union @ Everwise Credit Union
Hannah Rhodes's Location
Colorado Springs, Colorado, United States, United States
Hannah Rhodes's Contact Details

Hannah Rhodes personal email

n/a

Hannah Rhodes phone numbers

About Hannah Rhodes

Hannah has over 30 years of experience leading enterprise-wide and division-specific business transformation initiatives spanning multiple industries and functional areas. She brings strong business and technical complex program management skills, change management knowledge, as well as IT industry experience with extensive knowledge in functional requirements definition, application design, development, and testing, in all phases of the software development life cycle using both Agile and waterfall frameworks. She works with leadership, stakeholders, business subject matter experts, and IT functions to define organizational strategies, structure business processes, identify information needs, and determine resource requirements. With the above areas of expertise, Hannah excels at communicating complex business requirements to non-technical and technical professionals at all organizational levels, thus ensuring alignment between business and IT, and successful implementation of transformational business improvement initiatives.Specialties: Enterprise Architecture, Business Architecture, Strategic Business Transformation, Process Improvement, Process Re-Engineering, Business Modeling, Facilitation, Business Analysis, Requirements Determination, Program / Project Management, Organizational Change Management, Quality Assurance, Training

Hannah Rhodes's Current Company Details
Everwise Credit Union

Everwise Credit Union

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AVP Platform Transformations at Teachers Credit Union
Hannah Rhodes Work Experience Details
  • Everwise Credit Union
    Avp Platform Transformations
    Everwise Credit Union Jan 2023 - Present
    South Bend, Indiana, United States
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  • Alliant Credit Union
    Enterprise Business Architect – Technology Architecture / Innovation
    Alliant Credit Union Aug 2021 - Jan 2023
    Providing Business Architecture guidance to strategic enterprise initiatives. Leading weekly Enterprise Architecture Review Board (EARB) meetings reviewing strategic enterprise initiatives and new software requests. Developed and maintain policy, charter, process, and templates for the EARB. Developed and maintain Business Capability Model. Lead Enterprise CRM Strategy & Roadmap initiative involving 2 leading CRM platform vendors.
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  • Alliant Credit Union
    Strategic Business Transformation Advisor (Sbta) – Technology, Infrastructure & Innovation (Ti&I)
    Alliant Credit Union Jan 2021 - Jan 2023
    Leading ServiceNow Metadata initiative. Providing program management for ServiceNow enterprise platform. Developed and maintain 3-year roadmap. Lead Problem Management application implementation, PPM & Demand Management application implementation, Software Application Management (SAM Pro) application implementation, Change Management application enhancements, CMBD health check, and ServiceNow environment upgrade working with 2 implementation vendors. Conducting monthly “Business and Technology Leadership Engagement” meetings with Alliant business units in partnership with the Director of Technology Strategy and Portfolio Management. Redesigned New Software Request process.
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  • Alliant Credit Union
    Enterprise & Business Architecture Leader / Sbta – Strategic Change Office
    Alliant Credit Union Jun 2019 - Jan 2021
    Stood up Enterprise Architecture vertical under the SCO with goals of 1) supporting strategic business transformation decisions and investments, 2) providing an enterprise view of how to leverage technology, data, and processes in products and services, 3) promoting business optimization and increasing reuse of data, processes, and technologies. Lead Business Architecture projects to ensure strategic enterprise initiatives incorporated business architecture best practices and guidelines. Defined Enterprise Architecture and Business Architecture frameworks, methodologies, processes, and artifacts. Developed Solution Sourcing (Buy vs. Build) Decision Making framework and methodology. Developed Business Solution Lifecycle framework.
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  • Alliant Credit Union
    Strategic Business Transformation Advisor (Sbta) – Business Process Improvement (Bpi) Group
    Alliant Credit Union May 2018 - Jun 2019
    Provided program leadership for the Digital Member & Employee Experience (DMEX) enterprise program - a portfolio of large, complex, high-profile, multi-year, enterprise-wide, cross-functional, and high impact strategic projects. Drove adoption of state-of-the-art best practices including agile program/project management, software development methodologies, QA standards, and change management frameworks. Developed Strategy Articulation Map (SAM) framework. Developed Program Management templates for Steering Committee Updates, Strategic Roadmaps, Business Case documents, Vision & Scope documents, Transition to Business Plan documents, Meeting Minutes, RAID Log, etc.
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  • North Highland
    Master Practitioner / Cross Market Services Principal
    North Highland Oct 2010 - May 2018
    Provided senior level expertise in the areas of process design/improvement and complex program management across multiple industries and functional areas to North Highland offices and clients. Significant engagements included:- Consumer Loan Origination System design, development, and implementation initiative for the Lending division in a large credit union.- Strategy Articulation and Roadmap initiative for the Client Contact Center in a large bank.- Internal Audit Recalibration initiative for the Internal Audit department in a large bank.- IT Roadmap initiative for a merchant acquiring and payment card processing company.- Policy & Procedures Management initiative for a large bank.- Retirement Plan Services Operating Model Reengineering initiative for a large investment management company.- Shared Services Transition Planning initiative for three credit unions.- CRM Business Transformation initiative for a large charitable and non-profit corporation.
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  • Businessgenetics
    Process Improvement / Business Modeling Methodology Partner
    Businessgenetics Aug 2002 - Oct 2010
    • Provided overall leadership for, defined, implemented, and continously improved the process improvement / business modeling methodology.• Provided guidance for, developed and delivered process improvement / business modeling training and mentorship internally and to clients.• Ensured alignment between business modeling software and process improvement / business modeling methodology working with software development team on an ongoing basis.• Provided process improvement / business modeling expertise to sales force, marketing department and Learning Center.
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  • Businessgenetics
    Process Improvement Expert / Business Modeler / Management Consultant
    Businessgenetics Aug 2002 - Oct 2010
    • Ensured successful delivery of process improvement / business modeling projects: facilitated work sessions with subject matter experts, documented business knowledge, modeled business processes, analyzed business processes, defined business requirements, re-engineered business processes, and implemented improved business processes.• Managed process improvement / business modeling projects: planned project, mitigated project risks, resolved project issues, and tracked project progress.• Provided quality assurance on all process improvement / business modeling projects: business models, Business Requirement Documents (BRD), Standard Operating Procedures (SOP), current state analyses, future state visioning, current state to future state gap analyses, current state to future state transformation plans and other process improvement / business modeling project deliverables.• Traveled extensively both nationally and internationally in support of client engagements including: Avnet, Connecticut Light & Power, Coors, Corporate Express, DC Comics, the Food and Drug Administration (FDA), Independent Health, IHS, Johns Manville, National Institutes of Health (NIH), Newmont mining Corporation, Manitoba Hydro, Natixis, Nuclear Regulatory Commission, Merrill Lynch, Microsoft, Pitney Bowes, PPL Corporation, Qwest, San Onofre Nuclear Generating Station, StorageTek, USDA Forest Service, Wachovia, the US Department of Veteran Affairs, US Navy Strategic Systems Programs, Warner Brothers, and WellPoint.
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  • Channelpoint
    Principal Design Consultant / Senior Business Analyst
    Channelpoint Oct 1997 - Aug 2002
    • Determined business requirements for ChannelPoint’s web-based insurance quoting product (CommerceBroker).• Developed application and functional designs including technical specifications for CommerceBroker.• Functioned as the primary technical liaison between UnitedHealthcare (UHc) and ChannelPoint Product Management, Software Engineers, QA Engineers, and Technical Support Analysts during all phases of UHc’s CommerceBroker implementation.• Advised management on scope, priorities, scheduling, and resource allocations for CommerceBroker projects.• Defined business requirements and developed application designs for ChannelPoint’s web-based insurance case processing product (CasePro).
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  • Channelpoint
    Applications Services Manager
    Channelpoint Oct 1997 - Aug 2002
    • Provided overall leadership, development, and management of the Eastern Region Applications Services Team.• Defined job descriptions for, hired, and trained Business Analysts, Domain Experts, Lab Technicians, Software Engineers, QA Engineers, Account Managers, Project Managers, and Regional Managers.• Developed Account/Project Management tools and templates (SOW, LOE, ROI, …) to support client product implementations.• Created product demonstrations, as well as developed and delivered client presentations in support of pre-sales client engagements for Aetna, BCBS NC, BCBS NE PA, Cigna, Hewitt, IBC, Seabury, and The Travelers.
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  • Channelpoint
    Manager Of Scoping, Process, Implementations & Tools Group
    Channelpoint Oct 1997 - Aug 2002
    • Provided mentoring and supervision for the group responsible for pre-sales client engagements and process improvements.• Traveled extensively in support of pre-sales client engagements for Ameritas, CNA , Pacificare, USLife, WellPoint Individual, WellPoint Small Group, and Zurich Canada GLH.• Performed extended period on-site client business process re-engineering for Empire BCBS.• Led a corporate-wide Process Definition and Improvement Initiative chartered to improve the delivery speed of software products to clients.• Defined ChannelPoint’s Software Development Process including activities, templates, deliverables, and milestones for all phases of the product development life cycle.
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  • Channelpoint
    Senior Technical Consultant
    Channelpoint Oct 1997 - Aug 2002
    • Performed requirements determination, rating methodology definition, rating engine software development, product testing, user training, and project management for ChannelPoint’s client-server based insurance quoting and case processing product (Insure).• Mastered UHc’s rating, underwriting, quoting, and case processing methodologies in support of UHc’s Insure implementation.
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  • Cray Inc.
    Senior Environmental Applications Analyst
    Cray Inc. Jun 1991 - Oct 1997
    • Benchmarked, ported, and optimized Environmental Sciences applications including, atmospheric chemistry, climate, groundwater, ocean, and weather forecasting models on Parallel Vector Processor and Massively Parallel Processor machines.• Created and delivered client presentations, in addition to Environmental Sciences applications demonstrations.• Traveled extensively both nationally and internationally in support of pre-sales client engagements.• Designed and developed the Environmental Sciences Group web site.
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  • Cray Inc.
    Customer Satisfaction Advisory Committee Representative
    Cray Inc. Jun 1991 - Oct 1997
    • Developed and reviewed Customer Satisfaction Surveys, analyzed and summarized applications and software trends and issues, and presented findings to the Applications and Software Divisions.
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  • Cray Inc.
    Project Lead / Programmer Analyst
    Cray Inc. Jun 1991 - Oct 1997
    • Performed the project lead for the Solaris version of the FY driver software interface between upper layer protocols in SUN workstations and FEI-3 hardware connected to Cray Research supercomputers.• Lead the development of the regression test suite for networking media drivers.• Administered various SUN platforms.• Tested, debugged, and modified the FY driver software, the High Performance Parallel Interface (HIPPI) driver software, and other networking media drivers.• Worked on the following Cray Research computers: T3E, T3D, T90, C90,Y-MP, and X-MP
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Hannah Rhodes Skills

Business Process Improvement Business Process Program Management Business Analysis Sdlc Process Improvement Project Management Management Consulting Strategy Business Process Re Engineering Change Management Management Business Transformation Requirements Analysis Consulting Business Requirements Agile Methodologies Project Planning Pmo Training Project Portfolio Management Enterprise Software Leadership Vendor Management Quality Assurance It Strategy Business Modeling Integration Process Engineering Business Intelligence Analysis Stakeholder Management Outsourcing Pre Sales Cross Functional Team Leadership Requirements Gathering Software Development Product Management Business Process Design Enterprise Architecture Resource Management Erp Software Project Management Telecommunications Pmp Crm Governance Business Process Mapping Visio Business Process Management

Hannah Rhodes Education Details

Frequently Asked Questions about Hannah Rhodes

What company does Hannah Rhodes work for?

Hannah Rhodes works for Everwise Credit Union

What is Hannah Rhodes's role at the current company?

Hannah Rhodes's current role is AVP Platform Transformations at Teachers Credit Union.

What is Hannah Rhodes's email address?

Hannah Rhodes's email address is hr****@****ion.com

What is Hannah Rhodes's direct phone number?

Hannah Rhodes's direct phone number is +171965*****

What schools did Hannah Rhodes attend?

Hannah Rhodes attended University Of Arizona, University Of Arizona, Idaho State University.

What are some of Hannah Rhodes's interests?

Hannah Rhodes has interest in Environment, Education, Photography, Science And Technology, Leading Safaris To Africa.

What skills is Hannah Rhodes known for?

Hannah Rhodes has skills like Business Process Improvement, Business Process, Program Management, Business Analysis, Sdlc, Process Improvement, Project Management, Management Consulting, Strategy, Business Process Re Engineering, Change Management, Management.

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