Work Force Manager
- Managed a team of up to 35 proctors
- Acted as a liaison between my proctors and the coordinators above me
- Created my own organization system to increase my and my team’s efficiency
- Kept track of data in Excel in order to understand wider trends of my own volition
- Maintained constant contact with my proctor team via Slack and with the coordinators and other WFMs via Zoom throughout the entirety of every shift
- Enjoyed working with a very diverse group of teams, primarily in India and the Philippines, working especially closely with a very diverse team based in the US