Hannah Cann Email & Phone Number

Sutton, Gb

Leatherhead, England, United Kingdom

Providing technical and procedural Office 365 support to business users alongside identifying innovative, new ways of embedding and elevating the suite’s use across the business. Providing personable, patient, and effective support to end users. Managing customer requests and leading projects to produce efficient and innovative solutions for the business to exploit the functionality in Sharepoint and other applications. Integrating knowledge of MS Teams, Forms and PowerAutomate to further application use. Maintenance of the wider Sharepoint environment to ensure best practice from site creation and document control to user training. Key Contributions:- Lead the high-profile PGP installation project for the client partnership account on the finance system, eliminating risk from manual payments and providing secure payments between the business and HSBCnet.- Lead the removal of subsite functionality on Sharepoint, working with several business units and senior stakeholders to provide a seamless, documented, and reassuring change over to the new process. - Provided an automated process via Sharepoint, PowerAutomate and Microsoft Forms from business requirements to provide accurate timesheet data and to meet Home Office standards.- Worked with several business units to create Sharepoint site templates to provide consistency with document control, alignment with best practice and a more efficient Sharepoint experience to greater embed the application into the business.

London, United Kingdom

Owned the Portfolio processes and proactively ensured the adoption of the processes by the project teams through close, positive collaboration and assisting document production where appropriate. Responsible for accurate data production on project progress to produce monthly reports for senior management. Ability to reference and keep abreast of several information sources to gain clearest, most accurate view of a project’s status. Key Contributions:• Responsible for project governance on a Portfolio project, leading the creation of the project initiation documents, the management of the project control log (including the actions and Change Control) and overseeing the project replan. - Revised and implemented new Portfolio processes to move document collaboration and control from email to Sharepoint, providing training sessions and material to the project teams to modernise working approaches and project efficiency.- Increased number of project SharePoint audits by 100% from 2018 to 2019 by planning and introducing trends analysis to senior leadership; restructuring continuous improvement document control in 2020.

London, United Kingdom

Delivered project support to website development and housing management system project teams through requirements gathering and stakeholder management.Key Contributions:- Introduced advanced systems across two departments to remove manual housing application processing through collaboration with supplier and business teams. - Coordinated key project deliverables and communications with suppliers to build long-lasting professional relations.- Lead stakeholder engagement across business, including responsibility to engage and collaborate with the Executive Team and Board of Trustees.

London, United Kingdom

Working as a student intern for Haig Housing Trust, I have gained extensive and in-depth experience as a receptionist and office administrator which allows me to be versatile in an any office environment. The skills I attained and the roles I took on are as follows: • Greeting and assisting visitors, tenants and applicants face-to-face. • Excellent telephone skills which I gained as a receptionist and when assisting tenants and applicants as the Housing Options Officer and Repairs Administrator. • Data inputting through Ql-x, Microsoft Excel and Microsoft Access. • Extensive experience of filing and archiving through electronic and paper means. • Daily use of Microsoft Word, Excel, PowerPoint, Access and Ql-x with expertise. - Processing incoming and outgoing post. • Experience of letter writing and mail merges. • Communication with all manners of people including tenants, applicants, contractors, references etc. which has given me the ability to work well with strangers. • Ability to take concise meeting minutes and to efficiently distribute them to colleagues.

Southampton, United Kingdom

• Representing the University of Southampton with an outgoing and helpful attitude at careers events. • Networking with and providing attentive hospitality to the exhibitioners.• Working alongside the events management team face-to-face and over radio to ensure the day ran to schedule.• Knowledge of health and safety requirements when safeguarding large masses of people.• Experience of organising large scale events with efficiency and professionalism.

Southampton, United Kingdom

• Organisation and invigilation of Bloomberg Aptitude Test (BAT) sessions. • Promotion and marketing of BAT sessions through social media, face-to-face and flyering. • Networking: liaising with students, student-led societies and academic contacts, especially Student Services and the Faculty of Business, Law and Art.• Team-work: working closely with other BAT ambassadors in a global team through monthly Skype sessions.

Bachelor’S Degree, English And History, 2:1 (Upper Division)

Activities and Societies: Showstoppers - University of Southampton's Musical Theatre Society

A Level, English Literature, History, Drama, Epq, A*A*Aa

Gcse, 4A*, 3A, 3B