Lead everyday operations including pre and post meal meetings, inventory, Hourly Cast Members schedules and pay, and Guest requests and reservations. Collaborate with a peer on new Cast Member training programs as well as issuing and grading both practical and written assessments for Front of House Cast Members. Serve as a mentor for Cast Members including serving as a support system to them, coaching them, and ensuring all job responsibilities are completed to expectations. Utilize Disney Computer programs such as MyTime, DineTime, MATRA, and POS systems.

Create memorable moments for signature dining Guests by telling the story of Tiffins and providing individualized tours of the restaurant’s three galleries. Communicate with the assigner and other team members to efficiently seat approximately 700 Guests per day.Utilize Dine Time to check in guests and assign tables.Exemplify adaptability when performing different roles such as outside podium, Nomad greater, and seater.

Facilitated personal tours of various properties in the Oxford and Cincinnati areas, building and maintaining client relationships.Engaged in customer service through active listening, analyzing the situation, developing a solution, communicating solutions to the property manager, and ensuring the client’s concerns were addressed satisfactorily.Responsible for administrative tasks including organizing student leases, coordinating key pick up and drop off, collecting payments, and issuing receipts.

Collaborated with the Donor Relations Manager on the Legacy Campaign which financially supported facility expansion.Prepared donor mailings and deposited donations.Engaged in member relationships by personally interacting with members and sponsors during programming.Attended basketball tryouts, prepared Excel spreadsheet and data entry for several hundred local youth.Engaged in member relationships by personally interacting with members and sponsors during programming.Attended basketball tryouts, prepared Excel spreadsheet and data entry for several hundred local youth.

Cultivated strong VIP relationships through campaigns and events such as game day tours and critical operations, Honda Softball Games, MVP Field Days, and the Dayton Dragons 5K.Assisted in the development of marketing projects to drive revenue.Developed Photoshop skills while providing VIPs with a unique memento of their day with the Dayton Dragons.Developed Photoshop skills while providing VIPs with a unique memento of their day with the Dayton Dragons.

Served as an ambassador to Miami University for approximately 250 prospective students.Led memorable walking tours of campus for students and families.Assisted the Office of Admissions with various tour related projects such as preparing gift bags and informational pamphlets.