Hannah S. Email & Phone Number

Toronto, On, Ca

- Manage multiple concurrent complex, global implementations following BMO’s implementation methodology- Create and manage project plans and risk trackers to ensure each project is completed per the given SLA- Develop project status, meeting correspondence and ad hoc reports for consumption by clients and various levels of management- Establish and build strong working relationships with business leaders and key stakeholders and work teams to ensure the successful delivery of services- Identify and implement process improvements that drive productivity, client and employee satisfaction, and increase efficiency

Chicago, Il, Us

- Provided technical, administrative and operational management of assigned projects, including contractor management- Managed priorities for multiple high-value customer projects simultaneously- Assisted in designing, documenting, implementing, and monitoring of new processes- Captured key customer feedback and deliver to internal teams to improve customer experience- Analyzed monthly budget ledgers to provide increased oversight in managing $500,000+ operating budget

Chicago, Il, Us

- Assisted customers in determining problems and provided resolutions- Developed Excel-based tools and models to support business decision making- Managed outsourced work, consultants, vendors and partnerships

Chicago, Il, Us

- Developed and maintained positive client relationships at all levels with existing stakeholders- Provided consultative and strategic guidance for clients- Assisted management staff to organize tasks, time, resources and people to efficiently complete recurring projects- Identified and created efficiencies for process improvements; created and modified queries and communications to accommodate workflow

Chicago, Il, Us

- Met with students to discuss degree requirements- Tracked and maintained records on student progress- Planned and held departmental events

Ann Arbor, Michigan, Us

- Established and maintained working relationships with faculty, program advisors, and various campus administrators- Developed an organization system to streamline exam proctoring for students with testing accommodations resulting in increased communication and advanced planning- Tracked all client interaction and delivered to internal teams such as Admissions, Advising, Compliance