Hannah St. Clair Email & Phone Number

Salt Lake City, Ut, Us

Sandy, Utah, Us

Owns the end-to-end project management and content creation of learning and professional development resources for all levels of the credit union. Consults with business stakeholders and leadership on learning strategy, design, and effectiveness measures. Effectively socializes and communicates the learning experience to gain trust and deliver on key performance indicators that align with business strategy.

Salt Lake City, Utah, Us

Responsible for the development, enhancement, and maintenance of instructional materials for online training and recertification in emergency dispatch, public health, and public safety.

New York, Ny, Us

Member of leadership team that strategizes and determines departmental business objectives. Also manages a team of 10+ technical writers. Coaches and develops team member’s writing and project management skills to improve overall quality and efficiency.

New York, Ny, Us

Lead cross-functional team to train global call centers for the launch of new customer relationship tool. Created and maintained communication strategy for the life of the project. Maintained project plan to ensure key targets were met in scope and on time. Presented project updates and strategy to senior leaders.• Created self-serve communication project site which reduced email volume and project calls• Developed new learning strategies which reduced time to train by 50%.• Reduced written training materials by 75% also contributing to reduced time to train.• Successfully launched new tool’s training simulator by defining requirements, escalating risks, planning enhancements, solving issues, and prioritizing workload.• Launched and completed training in 10 global markets.

New York, Ny, Us

Organized material and completed writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology. Reviewed published materials and recommended revisions or changes in scope, format, content, and methods. Evaluated procedures for efficiency and areas of opportunity to improve customer experience.• Reduced knowledge database for Travel department by 40%.• Managed and prioritized 15+ projects simultaneously with various deadlines and objectives.• Completed end-to-end documentation of new line of business under budget and on schedule• Created new disclosure template to ensure customer care professionals can easily identify legal disclosures that must be read to customers.

Bachelor Of Business Administration (Bba), Finance

Geography

High School Diploma