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Results-oriented professional with 5+ years of experience building strong customer relationships, improving workflows, and driving measurable outcomes in startup environments. I’m passionate about using innovative solutions to improve healthcare and legal systems, ensuring underserved communities get the care and support they need. Skilled at collaborating across teams, optimizing processes, and using data to make informed decisions, all with a strong focus on equity and accessibility.Building my technical skills in data analysis and product strategy to contribute more effectively to cross-functional projects and create customer-centered solutions.Let’s connect!
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Product OperationsAtticusWashington, Dc, Us
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Cx SpecialistAtticus Aug 2024 - PresentLos Angeles, California, UsAt any given time, 16 million injured or ill Americans urgently need legal help. Our mission is to make finding help easy - to be the first place people in crisis turn to claim the aid they deserve. Atticus is a venture-backed, mission-driven tech startup and B Corporation reinventing the $100 billion market for legal services for individuals. We help people in need get the aid they're entitled to - from government, insurance, and courts.
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Customer Success Specialist, PayerKalderos Apr 2024 - Aug 2024Chicago, Il, Us• Initiated $2.7M in disputes for pharmaceutical manufacturers, delivering reports to state Medicaid agencies to prevent duplicate discounts under the 340B Drug Pricing Program.• Managed relationships with 13 state Medicaid agencies, translating user feedback into actionable insights for process improvements.• Investigated payment disputes and analyzed claim data to ensure compliance with 340B Drug Pricing Program requirements. -
Business Development AssociateOphelia Jul 2023 - Dec 2023New York, New York, Us• Partnered with cross-functional teams to streamline referral workflows, boosting patient intake rates by 3% and enhancing overall referral efficiency.• Co-organized the company's first hackathon in partnership with engineering leadership, resulting in 3 product demos aimed at improving patient and clinician experiences.• Led the implementation and management of healthcare referral partnerships, driving a 5% increase in new accounts and fostering stronger relationships with partner organizations. -
Enrollment CoordinatorOphelia Apr 2022 - Jun 2023New York, New York, Us• Conducted 60-80 enrollment calls per week, achieving a department-leading >75% patient intake attendance rate and contributing to overall enrollment growth.• Analyzed weekly performance data to train 7 new team members and develop 10 Standard Operating Procedures (SOPs), enhancing team productivity and patient satisfaction.• Managed relationships with 200 patients per week using CRM tools, ensuring high levels of user satisfaction and continuous product improvement.• Collaborated with product teams to enhance patient onboarding flows, proposing and implementing solutions that streamlined the enrollment process and improved user experience.
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Medical Billing SpecialistPhysical Therapy & Sports Medicine Center Sep 2021 - Apr 2022Olney, Maryland, Us• Submitted 300 claims daily, ensuring accuracy and compliance with health-plan-specific coding requirements.• Resolved 250 billing denials through direct communication with patients and insurance companies, including commercial, Medicare, and Medicaid plans. -
Business Office ManagerMetro Speech Therapy Llc Nov 2020 - Sep 2021• Overhauled administrative workflows, doubling patient volume and improving the experience for 200+ patients and families by enhancing scheduling and service delivery.• Streamlined document management and record-keeping by bridging gaps between clinical and administrative teams, increasing operational efficiency and reducing errors.• Led payroll and HR processes for 15 employees using Paylocity, ensuring accuracy and timeliness in administrative operations. -
Administrative AssistantMetro Speech Therapy Llc Nov 2019 - Nov 2020• Managed and updated patient records in Therabill EMR, ensuring accuracy and adherence to documentation standards.• Streamlined scheduling and billing workflows, verified insurance eligibility, and identified process improvements to enhance operational efficiency and user experience.
Hannah Stein Skills
Hannah Stein Education Details
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University Of MarylandPsychology And Criminal Justice -
The George Washington UniversityAnd Sexuality Studies
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University School Of NashvilleHigh School Diploma
Frequently Asked Questions about Hannah Stein
What company does Hannah Stein work for?
Hannah Stein works for Atticus
What is Hannah Stein's role at the current company?
Hannah Stein's current role is Product Operations.
What is Hannah Stein's email address?
Hannah Stein's email address is ha****@****smc.com
What is Hannah Stein's direct phone number?
Hannah Stein's direct phone number is +130186*****
What schools did Hannah Stein attend?
Hannah Stein attended University Of Maryland, The George Washington University, University School Of Nashville.
What are some of Hannah Stein's interests?
Hannah Stein has interest in Writing, Wake Boarding, Public Speaking, Health, Children, Snowboarding, Education, Trauma Response, Counseling Psychology, Human Rights.
What skills is Hannah Stein known for?
Hannah Stein has skills like Public Speaking, Social Media, Microsoft Office, Microsoft Word, Community Outreach, Research, Powerpoint, Social Networking, Leadership, Writing, Psychology, Editing.
Who are Hannah Stein's colleagues?
Hannah Stein's colleagues are Sarah Ashmore, Leticia Martinez, Ashley Jones, Payden Daly, Stephen Kelly, Michael Ledington, Daniel Natal.
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