Hannah Thomas Email & Phone Number

West Sussex, England, United Kingdom

West Sussex, England, United Kingdom

May 2022 – Current - Client Service Manager 8 months prior to being promoted to Client Service Manager, BioIVT was acquired by Linden Capital Partners. Since this time BioIVT has been integrating with multiple other businesses.All new integrations require a full review by each department head, to ensure existing processes are fit for purpose and updated if required. One of my main responsibilities is to ensure that all Client Service processes are reviewed regularly and the Client Service team receive training on any updates, resulting In a seamless transition for both customers and the Client Service team. Direct management of Client Service team, setting KPIs and conducting regular 1:1s focusing on team member’s personal and professional development. Therefore, ensuring I identify and address team training and coaching needs. I provide regular feedback to the senior management team and offer strategic solutions for improvements within the department.Jan 2021 – May 2022 - Client Service Team Leader Additional responsibilities within this role included: Holiday approval ensuring sufficient coverage, to minimise the impact to our clients NCRs (Non Conformance Reviews), including issuing credit notes where required. Review, track and resolve customer complaints.Assisting with the recruitment and training of new team membersJan 2019 – Jan 2021 – Senior Client Service SpecialistOne of my key responsibilities was to monitor and manage team mailboxes and to ensure that the team meet TATs (Turn Around Times). Feb 2018- Jan 2019 – Client Service SpecialistWithin the first 6 months of working at BioIVT I was requested to be the dedicated account lead for all clients within the UK and Ireland. One of my accounts was the largest growing immune cell customer.

Kalgoorlie, Western Australia, Australia

• Prepare safety documents• Ensure the safety of, and provide direct assistance to, the maintenance team • Qualified First Aider• Clear communication skills • Strict timekeeping due to safety regulations

Melbourne, Victoria, Australia

• Provide direct assistance to venue directors • Co-ordinate venue layout• Procurement of essential supplies• Constant collaboration with directors, to determine priorities and deadlines to ensure project completion• Assist team members with administrative support• Build positive relationships with internal and external stakeholders• Plan and prepare marketing materials• Coordinate, promotional events• Process invoices as required

Auckland, New Zealand

Aid the leadership team and provide direct assistance to the Executive managers Organise and prepare leadership meetings, collate and prepare relevant documents and distribute for pre-meeting readingAttend leadership meetings and prepare minutes for distributionCoordinate travel bookings using the Sabre Online ToolOrganise interviews for vacant positions within the team• Amend Travel bookings where necessary, ensuring cost efficiency• Provide team members with support and administrative assistance• Plan and prepare volunteer days and social activities, encouraging all departments within Suncorp New Zealand to get involved• Coordinate, film and edit the department’s weekly update video• Prepare monthly dashboard reports• Process invoices as required• Coordinate Workshops• Constant collaboration with Executive Assistant, to determine priorities and deadlines and to discuss progress towards objectives